Hospital Manager

Livewell Animal Hospital of Framingham; Framingham (MA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Life Insurance

Disability coverage

Paid time off

Discounted veterinary care

Teladoc access

Job summary

Livewell Animal Hospital of Framingham is seeking a Hospital Manager to help launch and grow a brand-new clinic in Framingham, MA. You will shape culture, build the team, and establish operational rhythms in partnership with the Founding DVM and regional leadership.

You’ll be responsible for recruiting, managing P&L, labor, inventory, and delivering an exceptional client experience while driving community engagement and profitability. Startup experience in veterinary care is highly valued.

Qualifications

• Experience building and developing teams with a positive, growth-focused leadership style.
• Ability to manage P&L, labor, and inventory.
• Willingness to grow a startup and shape a new clinic.
• Strong communication and organizational skills.
• Veterinary or medical service management experience preferred.

Responsibilities

• Establish hospital culture, standards, and expectations from day one.
• Develop local marketing strategies and community partnerships.
• Lead interviewing and hiring for all support roles.
• Manage profitability and operational efficiency.
• Create systems for hospitality and high-quality client service.

Skills

Leadership

Startup experience

Team building

Financial acumen (P&L)

Communication

Organizational skills

Veterinary/medical management (pref.)

Job description

140 Worcester St Framingham, Massachusetts 1702

Job Description

Coming soon to Framingham! $5,000.00 SIGN ON BONUS!

We are looking for a Hospital Leader to join us at our new Livewell location. Loving them well means caring for them well. And that's what we do best! Personalized care plans, preventative medications, extra snuggles – all of it! Supporting dogs, cats and pet parents in Livewell Animal Hospital of Framingham neighborhoods including Corral City, Northlake, Justin, and more.

Your Impact as a Livewell Hospital Manager

Livewell Hospital Managers are builders. In this role, you will help launch, grow, and stabilize a brand-new hospital from the ground up. This means creating the culture, team, and operational rhythm that define long-term success. This role requires grit, energy, and a strong drive to grow a business in close partnership with your Founding DVM and regional leadership. You aren't just managing a clinic; you are establishing a community landmark.

Your Impact Will Include:

• Building the Foundation: You will establish hospital culture, standards, and expectations from day one, implementing Livewell operational playbooks and partnering with the Founding DVM to align medical and business strategy.
• Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell's brand presence and drive visit trends.
• Recruiting & Developing a High-Performing Team: You will lead the interviewing and hiring process for all support roles, building a cohesive, growth-oriented team culture and holding teammates accountable to high performance and behavioral standards.
• Owning the Business: You will manage P&L performance, labor costs, and inventory controls. You will identify and execute opportunities to improve profitability and operational efficiency.
• Delivering an Exceptional Client Experience: You will create systems that support hospitality and efficiency, ensuring high-quality service aligned with Livewell standards and proactively resolving client concerns.

What You'll Bring to the Team

• High energy, enthusiasm, and a strong growth mindset.
• Demonstrated grit, resilience, and the ability to navigate ambiguous start-up dynamics.
• Experience building and developing teams with a positive, culture-focused leadership style.
• Willingness to learn and own financial performance (P&L, labor, inventory).
• Strong communication and organizational skills with the ability to balance execution and strategy.
• Previous management experience in veterinary, medical, retail, or service environments is preferred.
• De novo or start-up experience (specifically within veterinary medicine) is strongly preferred.

How You're Supported

As part of the Livewell and Mission Pet Health family, you are empowered to lead with autonomy while backed by the resources of a nationwide network. We focus on your wellbeing so you can focus on building your team. Note: Eligibility for specific benefits varies based on role and hours worked.

Competitive Compensation

• Highly competitive salary package with performance-based incentives and comprehensive benefits.
• Comprehensive coverage options including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
• Plan for your future with 401k retirement options (with match) and additional financial protection benefits like Life Insurance and Disability coverage.
• Enjoy generous paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

Professional Growth

• Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 900+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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