Hospital Liaison- Lafayette

Infinity Healthcare Consulting; Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Job summary

Infinity Healthcare Consulting in Lafayette, IN is seeking a Hospital Liaison to ensure seamless admissions from acute and post-acute care. You will generate and manage referrals, build relationships with hospital discharge planners, and drive initiatives to grow business and improve patient flow.

Daily tasks include maintaining timely communication via Careport and other platforms, updating the CRM dashboard, and collaborating with Business Development, Operations, and Concierge teams.

Qualifications

• Must have a GED or High School Diploma with 2 years’ experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.

Responsibilities

• Station daily at primary account to maximize referrals and market engagement.
• Review and update CRM dashboard for accurate reporting.
• Respond to referrals on Careport and other platforms daily.
• Provide timely answers for incoming referrals within an hour or by end of day.
• Collaborate with Business Development and Operations to resolve delays and provide solutions in real time.
• Coordinate with AD Concierge on daily updates for forecasts.
• Input PCC data including patient demographics, resident representative, POA, and guardian information.
• Participate in Quarterly Business Development meetings to align initiatives and grow census and market exposure.
• Complete daily forecast for team review via census calls, morning meetings, or standdown.
• Oversee guest relations and concierge initiatives including patient rounding and promoting positive outcomes.

Skills

Healthcare experience

Referral coordination

Communication skills

Education

GED or High School Diploma

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or postacutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liasonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.




• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.




• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.




• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.




• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.




• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.




• Collaborate with Transitional Advisors on communication with incoming referral, and admissions onCarePort, and other referral platforms.




• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.




• Weekly Reports




• Participate in Quarterly Business Development meeting, aligning initiativesgrow census, and market exposure.




• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.




• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associated degree in healthcare, business or similar with 1 year experience




• Must meet health assessment requirements regulated by the state.




• Must be capable of performing the essential functions of the job.




• Must have initiative, patience, compassion, self-motivation, and solution oriented.