Clinical Liaison

Infinity Healthcare Consulting; Wakarusa (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance

Disability Insurance

401K

Job summary

Infinity Healthcare Consulting is seeking a Clinical Liaison to ensure seamless admissions from acute and post-acute care. You will coordinate referrals, communicate with hospitals, and drive timely admissions while maintaining high-quality patient experiences.

You will build relationships with discharge planners, collaborate with leadership, and manage CRM-based reporting to support market growth and improve census.

Qualifications

• GED or High School Diploma with 2 years’ experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review.
• Review and update CRM dashboard for accurate reporting.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite delays, barriers, and solutions in real time.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives to grow census and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Skills

CRM

Referral management

Relationship building

Time management

Multi-tasking

Reporting/Analytics

Education

GED or High School Diploma

Associate degree in healthcare/business

Tools

Careport

Job description

We are looking for an Clinical Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Clinical Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acutecare. Your collaborative engagement is significant to coordinate admissions and communication to maintaincontinuity, and ensure the best care, our communities have come to expect. You will generateand manage referrals and admissions from hospitals. You will take lead developing relationships with hospital dischargeplanners, and developing initiatives that align with market to grow business and identify new opportunities. Liaisonswork very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, andmulti- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail toachieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughoutthe day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, ifappropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays,barriers, and solutions in real time to expedite, definitive answers.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardianinformation.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials,and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associatedegree in healthcare, business or similar with 1 year experience
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.