Hospital Liaison

externallincarecareers; La Crosse (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

externallincarecareers is seeking a Liaison to coordinate oxygen portability equipment delivery and setup for patient discharge. You will educate hospital staff and patients on insurance criteria, documentation, and available programs to facilitate timely discharge.

Daily duties include stocking vehicles, contacting case managers, and ensuring paperwork is completed for each setup and billing needs. Strong communication and reading comprehension are essential.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to read and interpret documentation and safety rules.

Responsibilities

• Stock vehicle daily with equipment, disposables, and paperwork.
• Contact case managers daily at facilities to identify discharge needs.
• Coordinate home setup of equipment with centers throughout the day.
• Explain coverage criteria to case managers and patients.
• Prepare setup paperwork for all equipment delivered.
• Gather CMNs and chart notes as required for billing.

Skills

Excellent communication

Interpersonal interaction

Written reports

Public speaking

Analytical thinking

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.