Hospital Liaison

Garden Springs Healthcare; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Garden Springs Healthcare in the Greater Cleveland market seeks an experienced Hospital Liaison to represent the network and strengthen partnerships with hospitals, case management teams, social workers, physicians, and other referral partners.

The role focuses on building referral sources, expanding census, and ensuring seamless admission and discharge coordination across all Garden Springs facilities in the region. Travel is required to cover the market and foster long-term partnerships.

Qualifications

• Experience in skilled nursing or post-acute care is preferred.
• Established relationships with Cleveland hospitals is a plus.
• Ability to develop referral networks and drive census growth.
• Self-motivated and able to work independently in the field.

Responsibilities

• Develop and maintain relationships with hospital case managers, social workers, and physicians.
• Educate referral partners on Garden Springs capabilities and payer options.
• Identify new hospital relationships and opportunities to expand presence.
• Coordinate admissions and ensure timely referrals and follow-up.
• Travel throughout the Greater Cleveland market to meet partners.

Skills

Relationship building

Healthcare sales

Account management

Communication skills

Travel willingness

Job description

Regional Hospital Liaison – Greater Cleveland Market

Garden Springs Healthcare is seeking an experienced, relationship-driven Hospital Liaison to support our continued growth throughout the Greater Cleveland market.

This is a market-focused business development role responsible for representing the Garden Springs Healthcare network and strengthening our partnerships with hospitals, health systems, case management teams, social workers, physicians, and other referral partners throughout the region.

The ideal candidate understands the Cleveland healthcare landscape, has established relationships within local hospitals, and knows how to turn those relationships into meaningful referral and census growth.

Position Overview

The Hospital Liaison will serve as a primary representative of Garden Springs Healthcare throughout the Greater Cleveland hospital market. Rather than representing a single facility, this position will promote the capabilities of all Garden Springs facilities serving the market, helping referral partners identify the most appropriate placement based on each patient's clinical, geographic, and insurance needs.

This individual will work closely with our facility leadership, clinical teams, Centralized Admissions & Intake, and corporate business development team to create a seamless referral and admission experience.

Key Responsibilities

• Develop and maintain strong relationships with hospital case managers, social workers, discharge planners, physicians, utilization review teams, and other key referral sources throughout Greater Cleveland.

• Represent the full Garden Springs Healthcare portfolio and educate referral partners on our clinical capabilities, specialty programs, geographic coverage, and payer options.

• Identify new hospital relationships and opportunities to expand Garden Springs' presence within existing accounts.

• Maintain a consistent presence within assigned hospitals and become a trusted resource for complex discharge planning and post-acute placement.

• Drive referral volume, admission conversion, and overall census growth across the Garden Springs network.

• Serve as a resource for challenging or complex placements and help referral partners identify appropriate solutions within the Garden Springs system.

• Collaborate closely with Centralized Admissions & Intake to ensure referrals receive timely review, communication, and follow-up.

• Work with facility teams to coordinate admissions and maintain strong communication with hospital partners throughout the transition of care.

• Conduct appropriate bedside visits and patient/family meetings when needed to support placement and successful admissions.

• Track referral patterns, lost opportunities, competitive activity, and opportunities for additional growth within assigned accounts.

• Participate in hospital meetings, networking opportunities, community events, and other business development activities.

• Maintain strong follow-up after admission to strengthen relationships and support future referrals.

• Partner with leadership to develop and execute market-specific strategies for continued census and specialty-program growth.

What We're Looking For

• Previous experience in skilled nursing, post-acute care, hospital business development, healthcare sales, admissions, case management, or a related healthcare role.

• Strong knowledge of the Greater Cleveland healthcare market and established hospital relationships strongly preferred.

• Proven ability to develop referral relationships and drive measurable growth.

• Understanding of the post-acute referral and discharge-planning process.

• Ability to confidently communicate clinical capabilities and placement solutions to healthcare professionals.

• Highly organized, responsive, and comfortable managing multiple hospital relationships simultaneously.

• Strong communication, relationship-building, and problem-solving skills.

• Self-motivated and comfortable working independently in the field while remaining closely connected to a larger admissions and business development team.

• Ability to travel throughout the Greater Cleveland market.

Why Garden Springs Healthcare?

Garden Springs Healthcare continues to expand its footprint and clinical capabilities throughout Ohio. Our approach is centered on being a solution-oriented partner to hospitals, particularly when patients have complex clinical or discharge-planning needs.

This position offers the opportunity to represent an entire network of facilities rather than a single building, giving the Hospital Liaison more options to solve placement challenges while developing long-term partnerships throughout the Cleveland healthcare community.

We're looking for someone who knows the market, enjoys building relationships, and wants to take ownership of growing Garden Springs Healthcare's presence across Greater Cleveland.

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