Hospital Liaison

externallincarecareers; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The Liaison position supports hospital discharge by coordinating O2 portability, nebulizers, and DME with case managers and facility staff. You will educate on insurance criteria, equipment needs, and programs available to facilitate discharge.

Daily duties include rounds to case managers, coordinating with centers for home setup, and completing setup paperwork for equipment. Familiarity with CMNs and documentation for reimbursement is beneficial.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience interfacing with hospitals or medical staff is a plus.

Responsibilities

• Stock vehicle daily with equipment, disposables, paperwork and marketing literature.
• Make rounds to contact case managers at each facility to identify discharge equipment needs.
• Communicate with center about O2 discharges so home setup can be scheduled.
• Complete setup paperwork daily for all equipment delivered.
• Assist with obtaining CMNs and chart notes for billing.

Skills

Communication

Medicare knowledge

Documentation

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.