Hospital Leader on Duty

Petco; Spring Hill (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet health and wellness is looking for a compassionate Hospital Leader On Duty to enhance the lives of pets and their owners. This role involves providing exceptional veterinary care, managing hospital operations, and fostering a supportive environment for both pets and staff. If you're passionate about animal care and want to make a difference in a dynamic setting, this opportunity offers a fulfilling career path where your contributions will be valued. Join a team dedicated to improving lives and making a positive impact on the community.

Qualifications

• Experience in a veterinary practice preferred.
• Must possess leadership and excellent communication skills.

Responsibilities

• Provide excellent veterinary care to patients and customer service to owners.
• Supervise and train staff while managing hospital operations.

Skills

Veterinary Care

Communication Skills

Leadership

Compassion

Teamwork

Computer Skills

Education

1-year experience in veterinary practice

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people, and our planet is good for Petco.

Position Purpose:

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital and is responsible, like all partners, for fostering cohesion and motivation within the team.

Essential Job Functions: The Hospital Leader on Duty must be able to perform all of the following duties and responsibilities with or without reasonable accommodation.

• Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score), and record in the electronic medical record. Collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia under supervision from the veterinarian and the credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and help maintain the electronic medical record.
• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctors and clients, and maintain and update client/patient records.
• Help prepare patients for surgical and dental procedures and assist the doctor and/or veterinary technician in anesthetizing patients. Under supervision, maintain patients safely under anesthesia, monitor vital parameters, help during recovery, and prepare for discharge or transfer.
• Perform in-hospital treatments for sick patients, including administering medications and intravenous fluids, keeping patients clean, watered, and fed, and walking canine patients when necessary for elimination, under supervision.
• Train new staff members and disseminate knowledge as required.
• Keep hospital environment neat and clean, perform regular cleaning based on necessity and maintenance schedule.
• Manage specific tasks such as inventory ordering or scheduling.
• Answer practice phone and route calls, schedule appointments, monitor wait times, and make accommodations during busy or emergency situations.
• Uphold and enforce all Petco and Vetco Total Care policies.
• Oversee hospital operations and supervise paraprofessional staff.
• Participate in training of new staff and knowledge dissemination.

Nature of Supervision: The incumbent will take direct supervision from the Area Operations Manager in all activities related to patient care and handling.

Supervisory Responsibility: This position has immediate daily supervisory duties over paraprofessional partners.

Education/Experience:

• Preferred to have at least 1-year experience in a veterinary practice or equivalent skills.
• Must have leadership capabilities.
• Must have excellent communication skills.
• Must be compassionate, sympathetic, and maintain professionalism during emotional or stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn, offer ideas, and accept change.

Work Environment: Most duties are performed in the veterinary hospital. The role involves bending, kneeling, lifting up to 30 pounds, and standing for long periods. Significant time will be spent in direct contact with clients and pets.

Contacts: Regular communication with clients, service teams, and management in Vetco Total Care Hospitals and Pet Care Centers.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classifications.

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