Hospital & Lab Services Manager

Quest Diagnostics Incorporated; Brick Township (NJ); On-site; USD 103,000 - 184,000; Full time

Benefits offered by this job

Day 1 medical benefits

401(k) match

Education assistance through MyQuest

Career advancement opportunities

Vacation and Health/Flex Time

Job summary

Quest Diagnostics is hiring a Hospital & Lab Services Manager in Brick, NJ. This hospital-based leadership role oversees regional hospital laboratory services, contracts, and integration with the national Professional Lab Services team.

You will manage staff, coordinate with clients, and drive implementation plans, with a focus on service quality, timely execution, and ongoing client satisfaction. A Bachelor's in Medical Technology or related field is required, with preference for advanced

Qualifications

• 5+ years of managerial experience in the laboratory industry.
• Experience in hospital management preferred.
• Lean design/workflow experience and lab consolidation are a plus.

Responsibilities

• Oversee regional hospital services and partner with national PLS team to develop integration plans.
• Lead hospital laboratory management services implementation including contracting.
• Coordinate internal and external resources to ensure timely contract execution.
• Train hospital management staff and evaluate project effectiveness.
• Manage staff resources and report monthly/quarterly performance.
• Maintain client relationships across hospital locations and partners.
• Lead or participate in cross-functional meetings and develop project plans.
• Ensure successful transition of lab management staff post-implementation.

Skills

Project management

Leadership

Client interaction

Communication

Laboratory operations

Multi-tasking

Analytical skills

Team collaboration

Microsoft Office

Education

Bachelor's Degree in Medical Technology/Biology/Related Science

Master's Degree in Business or Healthcare Administration (Preferred)

Tools

Microsoft Office

Job description

Hospital & Lab Services Manager - Brick, NJ, Monday to Friday, 8:00 AM to 5:00 PM

Quest Diagnostics is hiring a Hospital & Lab Services Manager in Brick, NJ. This role is a hospital-based position at Ocean.

The Hospital Service & Implementation Manager is responsible for all Hospital Lab Management and contracting arrangements as a leader of the regional activity and as part of the overall strategy of the Professional Lab Services (PLS) team to service and grow our business through hospital partnerships.

Pay range: $102,500 - $184,150 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

• Work as the manager for the Regional Laboratory hospital services and with the national PLS team to develop integration plans based on the structure of the lab management arrangement.
• Participate in the identification, design, development and implementation of hospital laboratory management services. Participate in implementation plans, start up and ongoing management for both internal (regional business needs) and external customer (hospital client) contracting requirements.
• Interfaces with internal and external resources to ensure successful and timely completion of the lab management arrangement and the ongoing contract success of operations in accordance with client and company needs.
• Participates in training hospital management and/or staff and is responsible for evaluating the project effectiveness and outcome. Manager is a key player in performance of the project team and evaluates overall team performance.
• Works with national PLS manager and leadership as well as the regional SLT to manage and execute implementation plan including directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
• Hospital Service Manager has direct line of responsibility for Quest Diagnostics managers and staff at the client locations, to maintain relationships and communications with hospital client, sales, Professional Lab Services Team, Regional operations and functional partners (procurement, logistics, etc), throughout the duration of the contract.
• Regional accountability for a successful and timely client contract launch and ongoing operations.
• Provide regular and detailed project status to internal team members and client. Highlight issues, scope of services, with ongoing monthly and quarterly hospital reporting on productivity, quality, equipment and process flows.
• Ensure that any contracted service where Quest Diagnostics contracts a hospital (under lab management or a free standing contract) to provide testing services for Quest Diagnostics stat or off hours RRL coverage is delivered in a high quality and with all contract terms delivered as agreed on.
• Manager is a key operations contact for Hospital clients that contract with Quest Diagnostics for testing services to coordinate service level expectations. Coordinate and act as an operations liaison for regional management and scientific directors responses of Quest Diagnostics leadership to ensure hospital client satisfaction as well as to foster and identify regional opportunities for deeper Hospital Lab Management services.
• Lead or participate in internal meetings, client meetings or cross-functional meetings. Responsible for participating in development of project plans, meeting documentation, regional action item management, and any other regional deliverables.
• Successfully transition of lab management employees post implementation to the Regional Hospital Service Manager and other functional leaders in the regional team.
• Ability to utilize effective management, influencing skills both internally and externally to ensure a successful implementation of all services within scope.

Qualifications:

Required Work Experience:

5 or more years managerial experience in the laboratory industry

Preferred Work Experience:

• Prior managerial hospital experience
• Lean design/work-flow experience
• Lab consolidation experience.
• Project Management experience

Knowledge:

Certified Six-Sigma Green Belt or similar knowledge preferred.

Skills:

• Strong project management, organizational, and analytical skills.
• Strong interpersonal and presentation skills.
• Demonstrated management and leadership skills.
• Strong client interaction skills.
• Excellent verbal and written communication skills.
• Proficiency with key PC software (Word, Excel, PowerPoint).
• Results oriented and capable of working independently in the field.
• Ability to manage multiple engagements concurrently.
• Ability to work in a very dynamic team environment.
• Considerable knowledge of the general laboratory services and testing requirements.

Education

• Bachelor's Degree Medical Technology, Biology, or other related sciences. (Required)
• Master's Degree Business or Healthcare Administration (Preferred)

Licenses and Certifications

• Formal Project Management training (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.