Hospital Lab Manager

Quest Diagnostics Incorporated; Farmington Hills (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision

401(k) with company match

Life and disability insurance

Education assistance

Vacation and Health/Flex Time

Job summary

A leading diagnostic services provider in Farmington Hills, MI, is seeking a Hospital Lab Manager to oversee Regional Laboratory services and ensure client satisfaction. The role requires more than 5 years of managerial experience in the laboratory industry, demonstrating strong leadership and project management skills. The position offers extensive benefits including medical coverage, wellness programs, and retirement plans. Candidates should have excellent communication and interpersonal abilities and familiarity with Lean Six Sigma principles.

Qualifications

• 5 or more years managerial experience in the laboratory industry.
• Prior managerial hospital experience preferred.
• Demonstrated management and leadership skills required.

Responsibilities

• Manage the Regional Laboratory hospital services.
• Ensure successful and timely completion of lab management arrangements.
• Interface with internal and external resources for effective operations.
• Train hospital management and evaluate project effectiveness.
• Lead operational contact for hospital clients with testing services.

Skills

Lab consolidation experience

Project Management experience

Results oriented

Strong project management skills

Strong interpersonal skills

Excellent communication skills

Lean Six Sigma Principles

Data analytics

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Hospital Lab Manager – Farmington Hills, MI (Mon–Fri, 8:00 AM–5:00 PM)

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Work as the manager for the Regional Laboratory hospital services and with the national PLS team to develop integration plans based on the structure of the lab management arrangement.
• Participate in the identification, design, development and implementation of hospital laboratory management services. Participate in implementation plans, start‑up and ongoing management for both internal (regional business needs) and external customer (hospital client) contracting requirements.
• Interface with internal and external resources to ensure successful and timely completion of the lab management arrangement and the ongoing contract success of operations in accordance with client and company needs.
• Participate in training hospital management and/or staff and evaluate the project effectiveness and outcome. Serve as a key player in performance of the project team and evaluate overall team performance.
• Work with national PLS manager and leadership as well as the regional SLT to manage and execute implementation plan including directing staff resources, evaluating results, creating documentation of newly created processes and managing overall engagement.
• Hospital Service Manager has direct line of responsibility for Quest Diagnostics supervisors and staff at the client locations, to maintain relationships and communications with hospital client, sales, Professional Lab Services Team, regional operations and functional partners (procurement, logistics, etc.) throughout the duration of the contract.
• Regional accountability for a successful and timely client contract launch and ongoing operations.
• Provide regular and detailed project status to internal team members and client. Highlight issues, scope of services, with ongoing monthly and quarterly hospital reporting on productivity, quality, equipment and process flows.
• Ensure that any contracted service where Quest Diagnostics contracts a hospital (under lab management or a free‑standing contract) to provide testing services for Quest Diagnostics stat or off‑hours RRL coverage is delivered in high quality and with all contract terms delivered as agreed on.
• Ensure that any contracted service where a hospital contracts with Quest Diagnostics for reference testing, that samples are prepared for pick‑up on time; that any issues with testing performance identified by hospital providers is immediately shared with the Quest Diagnostics laboratory to where the test was referred and collaborate to improve and resolve those issues.
• Manage as a key operations contact for Hospital clients that contract with Quest Diagnostics for testing services to coordinate service‑level expectations. Coordinate and act as an operations liaison for regional management and scientific directors’ responses of Quest Diagnostics leadership to ensure hospital client satisfaction as well as to foster and identify regional opportunities for deeper Hospital Lab Management services.
• Lead or participate in internal meetings, client meetings or cross‑functional meetings. Responsible for participating in development of project plans, meeting documentation, regional action item management, and any other regional deliverables.
• Collaborate with supply chain/procurement to maintain adequate and efficient levels of inventory. Use effective management and influencing skills both internally and externally to ensure a successful implementation of all services within scope.
• Knowledge of department metrics goals and actual performance, coordinate department activity to achieve metric goals.
• Collaborate with Laboratory Director to establish and maintain laboratory budget.
• Invoicing, completing request for capital equipment, and other financial activities as required. Manage labor productivity and cost per test.

Qualifications

Required Work Experience:

5 or more years managerial experience in the laboratory industry.

Preferred Work Experience:

Prior managerial hospital experience. Must demonstrate ability to lead or manage through supervisory or area lead responsibilities.

Knowledge/Skills:

• Lab consolidation experience.
• Completed courses or experienced in Project Management.
• Candidate must be results oriented and capable of working independently in the field.
• Strong project management, organizational, and analytical skills.
• Ability to manage multiple engagements concurrently.
• Strong interpersonal and presentation skills.
• Ability to work in a very dynamic team environment.
• Considerable knowledge of the general laboratory services and testing requirements.
• Demonstrated management and leadership skills.
• Strong client interaction skills.
• Excellent verbal and written communication skills.
• Lean Six Sigma Principles/continuous improvement methodologies.
• Change Management.
• Proficiency with key PC software (Word, Excel, PowerPoint).
• Advanced understanding of data analytics.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.