Hospital Insurance Collector

Smokey Point Behavioral Hospital; Marysville (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

Dental insurance

Long-term disability insurance (paid)

Paid time off

Paid holidays

Free parking

Cafeteria on site + one free meal per日

Employee engagement programs

Employee assistance program

Employee recognition program

Job summary

Smokey Point Behavioral Hospital in Marysville, WA seeks a Hospital Insurance Collector to ensure efficient billing for behavioral health and chemical dependency claims. The role handles inpatient and outpatient revenue cycle tasks, including denial management, appeals, and AR collections, interfacing with insurers and payers to secure reimbursement.

The position requires Excel proficiency, strong communication, and accuracy in handling claims, with a focus on meeting daily collection goals and

Qualifications

• Experience in health care collections or related field preferred.
• Proficiency with Microsoft Office and Excel.
• Detail-oriented with strong time management in a fast-paced environment.

Responsibilities

• Identify payer issues related to zero payment, variances, billing, and denials.
• Follow up on outstanding balances and resolve accounts per regulations.
• Coordinate claim activities across portals and by phone to check status.
• Verify insurance payment aligns with payer contracts and EOBs.
• Research and resolve insurance denials and timely billing.
• Monitor and document accounts with precise calculations.

Skills

Attention to detail

Time management

Communication skills

Excel proficiency

Education

High school diploma

Tools

Excel

Job description

JOIN OUR TEAM AS A HOSPITAL INSURANCE COLLECTOR!

MONTHLY BONUS OPPORTUNITY! | On-Site Only

Your Work Matters

How will you make a difference?

Are you an experienced and detail-oriented Hospital Insurance Collector ready to take on a pivotal role in ensuring the efficient billing of behavioral health and chemical dependency claims? Join our team at Smokey Point Behavioral Hospital!

As the Hospital Insurance Collector, you will be responsible for the timely follow-up and collection of behavioral health and chemical dependency claims for Inpatient and Outpatient levels of care to ensure the reimbursement of claims from various insurance companies. This position is the main point of contact between the facility, insurance companies, and third‑party payers to resolve all outstanding owed balances. You will use their skills and knowledge to follow up on claims to ensure timely and appropriate collections. This role includes all aspects of revenue cycle collections, including denial management, appeals, and accounts receivable collections. Must have expertise with all managed care contracts, government intermediaries, and have knowledge of current regulatory requirements to ensure prompt and accurate reimbursement.

Key Responsibilities

• Identify payer issues proactively in relation to zero payment, payment variance, billing, and denials with a high degree of accuracy and report to Management.
• Performs account follow-up on outstanding balances and takes the necessary action for account resolution in accordance with established federal and state regulations.
• Ensure the coordination of claim activities on various insurance portals and via phone to check claim status and resolve claim issues.
• Verifies insurance payment is in alignment with payer contract by reviewing the contract status log and EOB received.
• Research and resolve insurance denials.
• Identify the reason for claim rejections and take proper action to ensure timely billing.
• Maintain third-party logs.
• Able to read and understand an EOB.
• Monitors and/or follows up on accounts with precise documentation and calculations.
• Utilizes the previous documentation comments in order to follow up in the appropriate manner.
• Meet daily collection goals.
• Resolve credit balances with insurance company timely and accurately.
• Works with Coders and Billers to ensure accuracy of claims.
• Supports leadership with daily, weekly, and monthly reporting needs as required.

Your Experience Matters What We’re Looking For

• Education: High School graduate or equivalent preferred.
• Experience: A minimum of one (1) year’s experience in a health care collections or related field, or any combination of education, training, or experience in a health care business office environment. Experience with insurance billing, computer, and business software programs (Excel) preferred.
• Additional Skill Requirements: Knowledge of Microsoft Office, including word, excel, and outlook. Excellent communication skills and a professional demeanor are needed. Detail-oriented individuals with strong time management skills are essential for managing multiple priorities in a fast-paced environment. May be required to work occasional overtime and flexible hours.

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• 100% company-paid life insurance coverage up to 2x your annual salary
• Health insurance
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + one free meal per day
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

Disclaimer: Benefits are subject to change at the discretion of Smokey Point Behavioral Hospital.

Compensation

This is a full-time position, and the expected compensation range is $25.00 to $30.00 per hour + MONTHLY BONUS OPPORTUNITY. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Hospital Insurance Collector!

Qualifications

Get to know us

Outstanding Care, Compassionate People, Unparalleled Service

Welcome to Smokey Point Behavioral Hospital (SPBH), a premier healthcare provider in Marysville, WA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Marysville, WA, SPBH offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.

At SPBH, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them towards achieving their treatment goals.

Join us in providing exceptional care and contributing to the well‑being of individuals and families in need, and be a part of the transformative healthcare experience at Smokey Point Behavioral Hospital.

To learn more about SPBH, visit us at: https://www.smokeypointbehavioralhospital.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

At Smokey Point Behavioral Hospital, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.