Hospital Front Desk & Visitor Services Coordinator

Raleigh Oaks Behavioral Health; Garner (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Raleigh Oaks Behavioral Health is seeking a friendly Receptionist to greet visitors, answer the switchboard, and route calls. This onsite role handles mail, deliveries, and basic clerical tasks with professionalism.

The ideal candidate has a High School diploma, at least one year of related experience, and excellent communication and interpersonal skills to support patients and staff in a busy healthcare setting.

Qualifications

• High School diploma or equivalent required.
• At least one year related experience preferred.
• Excellent communications and interpersonal skills required.

Responsibilities

• Operates switchboard, answers, transfers, and disseminates all incoming calls to appropriate people in a professional and courteous manner and takes messages.
• Pages individuals over the central paging system as requested and according to hospital policy.
• Greets, welcomes, and directs individuals entering the Hospital/Program promptly, assuring that all visitors, vendors and other guests are registered in the facility visitor's log.
• Provides assistance to patients and employees, such as making changes, checking valuables, providing meal tickets, and providing postage as requested.
• Sorts and delivers incoming mail and sends outgoing mail on a timely basis.
• Handles facility inquiries and provide general information.
• Maintains petty cash fund.
• Receives and documents deliveries
• Performs cash receipt batch write-up including G/L coding.
• Accepts payments on patient accounts and writes receipts.
• Notifies facility staff of visitor’s arrival.
• Maintains security by following established procedures including monitoring guest logbook and issuing visitor badges, if required.
• Performs data entry as assigned.
• Provides clerical support to other departments, as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High School diploma

Job description

Raleigh Oaks Behavioral Health is seeking a friendly Receptionist to greet visitors, answer the switchboard, and route calls. This onsite role handles mail, deliveries, and basic clerical tasks with professionalism.

The ideal candidate has a High School diploma, at least one year of related experience, and excellent communication and interpersonal skills to support patients and staff in a busy healthcare setting.