Hospital Front Desk Concierge

Olmsted Medical Center; Rochester (MN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Tuition Reimbursement

Employer Paid Short-Term Disability

Long-Term Disability

Adoption Assistance Plan

Job summary

Olmsted Medical Center in Rochester, MN seeks a 1.0 FTE Day Shift Greeter to warmly welcome visitors and patients at the front doors. You will assist with patient room directions and Epic-based navigation, while maintaining safety and confidentiality throughout the entryways and lobby areas.

The role requires strong interpersonal and communication skills, flexibility, and BLS certification within 90 days of hire.

Qualifications

• Strong interpersonal and communication skills
• Effective problem-solving skills
• Demonstrates flexibility
• BLS certification within 90 days of hire

Responsibilities

• Sits/stands and warmly welcome all who enter
• The greeter will be positioned close to the front doors to be easily accessible
• Assists patients and visitors with patient rooms and departments using Epic
• Utilizes Lync to notify Business Office when patient presents to the desk
• Keeps cars flowing through canopy area
• Be knowledgeable of safety concerns and bring to the appropriate person's attention
• Assists patients with doors
• Assists patients with walkers, wheelchairs, and crutches
• Ability to communicate well with all people of diverse background and ages
• Knowledge of the hospital layout and working knowledge of the hospital
• Reports issues in entryway, lobby, and canopy areas
• Respects confidentiality at all times
• Answers incoming calls in a professional, courteous manner and transfers calls appropriately
• Assesses and prioritizes emergency telephone calls
• Overhead pages clinicians, staff, and patients
• Confirms appointments for clinical areas through Epic
• Other duties as assigned

Skills

Interpersonal skills

Communication skills

Problem solving

Flexibility

Job description

Olmsted Medical Center in Rochester, MN seeks a 1.0 FTE Day Shift Greeter to warmly welcome visitors and patients at the front doors. You will assist with patient room directions and Epic-based navigation, while maintaining safety and confidentiality throughout the entryways and lobby areas.

The role requires strong interpersonal and communication skills, flexibility, and BLS certification within 90 days of hire.