Hospital Food Service Manager

Aramark; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Aramark’s Hospital Cafeteria Food Service Manager at IU Health University Hospital in Indianapolis is responsible for the operations of the assigned retail location, aligning with Aramark policies and the client contract.

You will manage guest services, staff scheduling, inventory, purchasing, and merchandise, while maintaining security and cash controls; you will lead training and improve customer service programs.

Qualifications

• 2-4 years of experience or mix of education and experience providing comparable knowledge and skills
• Bachelor's degree or equivalent in business or related field
• Familiar with Microsoft Office and Point of Sales systems
• Flexible, event-based schedule including some evenings and weekends
• Strong organizational skills
• Profit and loss accountability and/or contract-managed service experience preferred
• Ability to demonstrate excellent customer service using Aramark's standard service mode

Responsibilities

• Responsible for inventory management, warehouse management, receiving, ticketing and distribution
• Work with HR to hire staff and manage staffing for events or store within payroll budget
• Develop and train customer service programs and product knowledge
• Ensure opening/closing procedures, cash and credit card accountability, and security requirements
• Address and resolve customer issues
• Verify accountability report of financial transactions including sales and transfers
• Periodically check and verify ticketing of merchandise
• Lead periodic physical inventories and count discrepancies
• Maintain client and customer rapport for business relationships
• Duties may change with company needs

Skills

Microsoft Office

POS systems

Customer service

Education

Bachelor's degree in business or related field

Tools

POS software

Job description

The Hospital Cafeteria Food Service Manager at IU Health University Hospital in Indianapolis IN is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution

Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget

Ensure development and training of customer service programs and product knowledge

Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements

Address and resolve any customer issues

Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores

Periodically check and verify the accurate ticketing of merchandise

Lead periodic physical inventories as well as potential count discrepancies

Maintain effective client and customer rapport for mutually helpful business relationships

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired

Requires a bachelor's degree or equivalent experience in business or another related field

Familiar with Microsoft Office and Point of Sales systems

Ability to work a flexible, event-based schedule that includes some evenings and weekends

Strong organizational skills

Profit and loss (P&L) accountability and /or contract -managed service experience preferred

Ability to demonstrate excellent customer service using Aramark's standard service mode

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .