Hospital Financial Counselor

CMC Phoenix; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

College Medical Center Phoenix is seeking a Financial Counselor to support patients with billing and payment questions, verify insurance benefits, and monitor POS collections. You will register patients, maintain accurate financial records, and help patients understand charges and hospital policies.

The role requires basic computer skills and professional communication, with a focus on HIPAA compliance. Typical shifts are Monday through Friday, day hours, in a fast-paced hospital environment.

Qualifications

• Experience with patient registration and medical billing preferred.
• Proficiency in MS Word/Excel/PowerPoint required.
• Strong communication and professional demeanor.
• MAB certification due within 90 days of hire.

Responsibilities

• Register patients and maintain accurate patient and insurance data.
• Verify insurance benefits and patient financial responsibility.
• Review accounts for accuracy and correct missing information.
• Collect co-pays and other POS payments and monitor collections.
• Provide financial counseling and explain hospital policies to patients.
• Maintain HIPAA-compliant documentation and protect patient confidentiality.
• Collaborate with clinical and administrative departments.
• Communicate professionally with patients and staff.
• Stay organized in a fast-paced environment.

Skills

MS Word

MS Excel

MS PowerPoint

Communication skills

Patient service

Education

MAB certification

Level One Fingerprint Clearance Card

Job description

College Medical Center Phoenix is proud to be part of College Hospitals and is expanding rapidly. We are dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight-knit group, and autonomy to utilize your knowledge and experience.

Job Summary:

Join our team at College Medical Center Phoenix as a Financial Counselor. In this role, you will monitor patient accounts, verify insurance benefits, communicate out-of-pocket expenses, and assist patients with billing and payment questions. You will also monitor daily point-of-service (POS) collections, maintain accurate financial records, and perform additional duties as assigned.

Scheduled Shift: Monday – Friday | Day Shift

Job Qualifications:

• Basic computer skills, including Microsoft Word, Excel, and PowerPoint
• Minimum three months of experience in patient registration, medical billing and coding, medical administration, or a related healthcare field preferred
• Ability to communicate professionally and effectively with patients, guests, and hospital departments
• Professional appearance and demeanor
• MAB certification required within 90 days of hire
• Level One Fingerprint Clearance Card required

Job-Specific Duties:

• Accurately register patients and maintain complete patient and insurance information
• Verify insurance benefits, coverage, authorizations, and patient financial responsibility
• Review patient accounts for accuracy and correct missing or inaccurate information
• Monitor point-of-service (POS) collections and collect applicable co-pays, deductibles, and co-insurance
• Provide financial counseling and explain payment responsibilities and hospital policies to patients
• Maintain accurate documentation while protecting patient confidentiality and HIPAA compliance
• Collaborate with Utilization Review, Nursing, Admitting, and other hospital departments
• Communicate professionally with patients, families, staff, and healthcare providers
• Remain organized and flexible in a fast-paced environment
• Perform additional duties as assigned

Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.