Hospital Discharge Specialist

Copa Health; Glendale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Personalized Health Coverage

Dental and Vision Coverage

PTO 3 weeks + wellness day

10 paid holidays

Wellness Program

Tuition Reimbursement

401(k) with company match

Employee Assistance Program

Life Insurance

Disability Coverage

Pet Insurance

Job summary

Copa Health Inc. seeks a dedicated professional to coordinate hospital readmission and discharge planning as part of our behavioral health and integrated care services in Arizona.

Under Medical Management oversight, you will collaborate with inpatient and outpatient teams to design person-centered post-discharge plans, coordinate post-discharge services, and ensure timely follow-up while supporting overall member health and satisfaction.

Qualifications

• High School Diploma / GED or Associates with 8 years direct care experience.
• Bachelor’s degree in behavioral health or related field preferred with 3 years direct care experience.
• Experience in discharge planning and readmission prevention.

Responsibilities

• Implements the Copa Hospital Readmission and Discharge Coordination protocol under supervision.
• Collaborates with inpatient and outpatient teams to develop post-discharge care plans.
• Facilitates communication with care teams and families to support discharge plans.
• Completes discharge planning documents and referrals accurately and timely.

Skills

Discharge planning

Care coordination

Readmission prevention

Team communication

Education

Bachelor’s degree in behavioral health or related field

HS Diploma / GED or Associates with 8 years direct care

Job description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Key Responsibilities

• Under the oversight of the Copa Clinical Director and Director of Medical Management, implements the Copa Hospital Readmission and Discharge Coordination protocol.
• Collaborates with the Inpatient and Outpatient Care Team, assess individual needs to develop a plan with member that promotes long-term health and reduces the likelihood of re-admission. Serves as an added resource to the assigned primary case manager to facilitate individual engagement and follow-up in care, understand and implement post-discharge/post-visit medical orders and to coordinate more specialized post-discharge/post-visit placements (including skilled nursing centers, home health, and residential settings).
• Facilitate communication and coordination with the Inpatient Team, RBHA, outpatient team-centered team, and family and/ or natural supports, in order to develop and implement the discharge plan.
• Completes all necessary discharge planning documents and submits documentation and referral packages in a timely manner to the RBHA and community providers.
• Coordinates with the Copa care team to ensure scheduling of post-discharge appointments within 72 hours of the discharge. Ensures follow-through with discharge recommendations and services, and identifies gaps in services

Qualifications

• High School Diploma / GED or Associates Degree with a combination of eight (8) years’ direct care experience, required.
• Bachelor’s degree in behavioral health or related field and three (3) years direct care experience, preferred.
• Previous experience in behavioral health or primary care with duties of case management and care coordination, preferred.
• Demonstrated experience and knowledge in discharge planning and readmission prevention processes, preferred.
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• Must possess a valid AZ Driver’s License and meet Copa’s driving requirements.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE