Hospital Communications & Dispatch Specialist

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System in Georgia seeks an administrative professional to manage inbound calls, connect callers to the right parties, and alert personnel during emergencies.

The role maintains extension lists, monitors alarms, and guides staff on phone procedures while delivering courteous customer service and accurate message routing. A High School Diploma or GED is required and PBX experience is preferred.

Qualifications

• Professional customer service attitude and ability to assess caller needs.
• Computer and typing skills are required.

Responsibilities

• Screens and refers all calls, beeps and pages to appropriate sources.
• Maintains and demonstrates knowledge of all emergency codes and procedures and acts promptly.
• Provides information to Physicians and other on-call personnel with accurate messages.
• Guides staff on communication equipment and phone procedures.
• Ensures proper use of personal protective equipment by staff.

Skills

Customer service

Communication

Typing

Computer skills

Education

High School Diploma or GED

Tools

PBX operation

Job description

Northeast Georgia Health System in Georgia seeks an administrative professional to manage inbound calls, connect callers to the right parties, and alert personnel during emergencies.

The role maintains extension lists, monitors alarms, and guides staff on phone procedures while delivering courteous customer service and accurate message routing. A High School Diploma or GED is required and PBX experience is preferred.