Hospital Collections Representative - National Remote

UnitedHealth Group; Dallas (TX); Remote; Confidential; Full time

Job summary

An innovative organization is seeking a dedicated individual to join their team in a full-time role focused on improving health outcomes. This position involves researching and resolving medical billing issues while providing exceptional customer service. With a commitment to diversity and inclusion, the company offers a supportive environment where your contributions can make a significant impact. Enjoy the flexibility of telecommuting while engaging in meaningful work that helps connect people with the care they need. If you are passionate about healthcare and have the necessary experience, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

On-the-job training

Qualifications

• 2+ years of experience in hospital medical collections required.
• Proficient in using UB04 forms and major payers like Blue Cross.

Responsibilities

• Perform research and document payer information on medical bills.
• Contact customers to discuss and negotiate payment terms.

Skills

Hospital medical collections experience

Communication skills

Negotiation skills

Ability to work flexible hours

Education

High School Diploma / GED

Tools

UB04 form

MS Windows

EPIC

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 3:30 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Perform research/follow up on various computer systems and document payer information regarding current status, payment expectations, notes of conversations and other relevant information.
• Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances.
• Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits.
• Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED.
• Must be 18 years or older.
• 2+ years of hospital medical collections experience.
• Experience using a UB04 form to bill.
• Experience with major payers such as Blue Cross, Blue Shield, etc.
• Computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboard skills.
• Ability to work 07:00AM – 03:30PM PST, Monday – Friday.

Preferred Qualifications:

• Computer knowledge of EPIC.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.