Hospital Call Center Specialist 24/7 Pager & Code Support

The University of Kansas Health System; North Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

The University of Kansas Health System is seeking a Call Center Representative to join its Switchboard operations. You will provide professional customer service to patients, staff and physicians in a 24/7/365 environment from our main campus.

Responsibilities include triaging calls, using Genesis, Communicator, OnCall and Epic, paging and code management, and maintaining on-call schedules. High-quality communication and multi-tasking are essential in this role.

Qualifications

• High School Diploma required; associate degree preferred.
• 2+ years in call center-based customer service, health care setting preferred.
• Strong communication, listening, and multitasking abilities.
• Experience using call center software to answer, transfer, page and email.

Responsibilities

• Triages incoming calls to determine caller needs and manages expectations with high service levels.
• Provides answering service for clinical and administrative departments.
• Activates code tests and paging for medical and security teams; maintains on-call schedules.
• Uses governance tools to communicate changes to staff and departments.

Skills

Communication skills

Multi-tasking

Active listening

Customer service

Education

High School Diploma

Associates Degree in Communications

Tools

Call Center Software

Genesis

Epic

Job description

The University of Kansas Health System is seeking a Call Center Representative to join its Switchboard operations. You will provide professional customer service to patients, staff and physicians in a 24/7/365 environment from our main campus.

Responsibilities include triaging calls, using Genesis, Communicator, OnCall and Epic, paging and code management, and maintaining on-call schedules. High-quality communication and multi-tasking are essential in this role.