Hospital Billing Representative II

Christiana Care Health System; Wilmington (DE); On-site; USD 30,000 - 47,000; Full time

Job summary

Christiana Care Health System in Wilmington, DE is seeking an Accounts Receivable Specialist to manage insurance AR workflows, including submissions, follow-ups, and denials resolution. You will work with payer representatives and internal teams to ensure accurate reimbursements.

The role requires 1–3 years of hospital AR experience, strong communication skills, and proficiency with AR systems such as Soarian, Cerner, and ePremis. This is an on-site position with competitive hourly pay.

Qualifications

• High school diploma required; Associate's degree preferred.
• 1–3 years of experience in A/R processes, preferably hospital billing.
• Strong verbal and written communication skills.
• Strong organizational and communication skills.
• Ability to multitask, work independently and with teams.
• Soarian, PowerChart, and ePremis experience preferred.

Responsibilities

• Review and submit UB-04 forms to insurance companies.
• Follow up with insurance representatives to obtain claim status and resolve discrepancies.
• Submit itemized bills, medical records and corrected claims as needed.
• Review payment vouchers to ensure proper reimbursement.
• Interacts with staff, Revenue Integrity, HIMS and payer representatives to resolve denials.
• Provide trend analysis to management and payer liaisons.
• Write and submit appeals for denied claims.
• Work rejection and late charge reports.
• Use Soarian/Cerner billing system for AR and denial reporting; use ePremis for clean claim review.
• Access external payer sites for policies and disputes.

Skills

Data entry

MS Excel

Communication

Multitasking

Education

High school diploma

Associate's degree (preferred)

Tools

Soarian

PowerChart

ePremis

Cerner

Job description

PRIMARY FUNCTION:

Collection of insurance accounts receivable including, but not limited to, reporting, analysis, disputes, appeals, and reconciliation of acute hospital/facility claims.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Reviews and submits UB-04 forms to insurance companies.
• Performs follow-up with insurance representatives to obtain claim status, payment and to resolve claim discrepancies.
• Submits itemized bills, medical records and corrected claims as needed.
• Reviews payment vouchers to ensure proper reimbursement.
• Interacts directly with department staff, Revenue Integrity, HIMS, and payer representatives to evaluate and resolve line level denials.
• Provides trend analysis to management, leadership, and insurance liaisons.
• Writes and submits appeals when claims deny incorrectly.
• Works rejection and late charge reports.
• Utilizes the Soarian/Cerner billing system for AR and denial reporting.
• Utilizes ePremis for clean claim review and transmission.
• Accesses external payer sites for payer policies and claim disputes.
• Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school graduate or equivalent required, Associate's Degree preferred.
• 1-3 years of experience in A/R processes preferred, ideally within a hospital billing setting.
• Demonstrated strong verbal and written communication skills.
• Strong organizational and communication skills.
• Ability to multi-task, self-direct, work independently and with team and team leads.
• Soarian, Power Chart, and ePremis experience preferred.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Data entry; Soarian and ePremis navigation.
• Working knowledge of Microsoft applications, such as Word and Excel.
• Knowledge of hospital billing and reimbursement policies and procedures.
• Skill in written and oral communication.
• Ability to act independently within established guidelines.
• Ability to multitask, prioritize and manage high volume tasks.
• Ability to exercise judgement and tact.

Hourly Pay Range: $22.74 - $34.11This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 16, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/