Hospital-Based Patient Advocate Team Lead

Elevate Patient Financial Solutions®; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K (match)

PTO 15 days

Holidays 7

Floating holidays 2

Elevate Day

Pet Insurance

Referral bonus

Teamwork and growth

Job summary

Elevate Patient Financial Solutions is seeking a Patient Advocate Team Lead to guide uninsured hospital patients through financial assistance programs. This on-site, hospital-based role is Monday–Friday, 8:00 AM to 4:30 PM, located in the San Francisco area with driving required.

You will mentor Patient Advocates, assist in training, and collaborate with hospital staff to ensure effective client support and accurate documentation. The role emphasizes empathy and direct patient contact.

Qualifications

• High School Diploma or GED required.
• Some college coursework preferred.
• Case management experience preferred.

Responsibilities

• Manage follow up and resolution of complex cases or those requiring the appeals process.
• Act as a mentor for other Patient Advocates and assist in the training process for new staff.
• Being a resource for Patient Advocates questions related to process, programs, payers, etc.
• Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations.
• Screen uninsured hospital patients to find government programs to cover medical expenses.
• Complete the appropriate applications and follow through until approved.
• Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Participate in ongoing trainings to apply the content learned in dealings with patients and cases.
• Collaborate with hospital staff, case managers, social workers, financial counselors.
• Attend assigned meetings with the client as needed.
• Assist in preparation of any reports that will be distributed to the client.
• Provide mentorship to other advocates as assigned by Project Manager.
• Other duties as assigned.

Skills

Case management

Adaptability

Critical thinking

Communication skills

Multitasking

Driving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Elevate Patient Financial Solutions is seeking a Patient Advocate Team Lead to guide uninsured hospital patients through financial assistance programs. This on-site, hospital-based role is Monday–Friday, 8:00 AM to 4:30 PM, located in the San Francisco area with driving required.

You will mentor Patient Advocates, assist in training, and collaborate with hospital staff to ensure effective client support and accurate documentation. The role emphasizes empathy and direct patient contact.