Hospital Based Patient Advocate

Elevate Patient Financial Solutions®; Dixon (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with matching

15 days of PTO

Employee referral bonus program

Job summary

Join Elevate Patient Financial Solutions® as a Hospital Based Patient Advocate in Dixon, IL. This full-time, onsite role involves guiding uninsured patients through financial assistance programs and ensuring they receive necessary support.

You will evaluate patients’ eligibility, assist with applications, and provide exceptional customer service. The position offers medical, dental, vision insurance, and opportunities for professional growth.

Join us and make a difference in patients’ financial journeys!

Qualifications

• Prior hospital experience preferred.
• Professional experience working with state and federal programs.
• Adaptability to changing processes and systems.

Responsibilities

• Screen uninsured hospital patients to determine eligibility.
• Complete applications for financial assistance.
• Document all cases accurately in systems.

Skills

Customer service skills

Critical thinking skills

Ability to multitask

Effective communication

Education

Some college coursework preferred

Tools

Microsoft Office Suite

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full‑time position is located 100% onsite at a hospital in Dixon, IL with a Monday‑Friday schedule from 8am to 4:30pm.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital‑based role places you at the heart of patient financial advocacy—meeting individuals face‑to‑face in their hospital rooms to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bedside visits and in‑person interactions. Your primary objective will be to guide patients face‑to‑face through the application process, ensuring thorough completion and follow‑up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.

Essential Duties And Responsibilities

• Screen uninsured hospital patients at bedside to determine viability for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approval.
• Document all cases accurately and timely in both Elevate PFS and hospital systems.
• Provide exceptional customer service skills at all times.
• Maintain an assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arranging transportation if warranted.
• Conduct in‑person community visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage, as per established protocols.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Maintain regular and timely attendance.
• Perform other duties as assigned.

Qualifications And Requirements

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms during scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effective oral and written communication with a variety of individuals.
• Ability to multitask to meet performance metrics while functioning in a fast‑paced environment.
• Hospital‑Based Patient Advocates are expected to dress in accordance with their respective client’s dress code.
• Hybrid positions require home internet connections that meet the company’s upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid holidays
• 2 floating holidays
• 1 Elevate Day (floating holiday)
• Pet insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer.