Hospital Answering Service Operator

TEKsystems; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Hospital Answering Service Operator in Boston, MA. The role involves managing patient calls, ensuring timely responses, and maintaining high call quality. Applicants should be eager learners with strong customer service skills. Flexible scheduling is available, with shifts requiring weekend work. Competitive pay and benefits are offered.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid time off

Qualifications

• Bilingual skills (Spanish or Asian dialects) are a plus.
• Reliability and punctuality required.

Responsibilities

• Handle approximately 200 calls daily from patients.
• Identify on-call personnel and triage calls.

Skills

Customer service

Call center experience

Data entry

Inbound calls

Job description

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Top Must Haves:

• Someone who's looking to learn, avid learner
• Competitive Edge
• Someone with positive attitude
• Good tenure
• Near perfect attendance

Job Responsibilities:

Customer Service Reps handle approximately 200 calls daily from patients of doctors for hospitals and clinics. Their tasks include identifying on-call personnel, retrieving contact info from the database, and triaging calls to the appropriate contacts. KPI: 85% of calls answered within 30 seconds.

Schedule Details:

As a 24/7 call center, shifts are flexible within a window, not fixed. For example, a first shift may start as early as 6:30 am and end by 6 pm, with scheduled shifts made 3-4 weeks in advance. All shifts require working every Saturday or Sunday. Two second shifts are available: 2 pm - 11 pm, with Sundays and another weekday off. Training occurs from 10:30 am to 6:30/7 pm, and attendance is mandatory. No free parking for first shift.

Key Skills:

• Customer service
• Call center experience
• Data entry
• Inbound calls

Additional Qualifications:

• Reliability and punctuality
• Good call quality
• Courteousness
• Bilingual skills (Spanish or Asian dialects) are a plus but not required; bilingual calls go to interpreter services.

Compensation and Benefits:

Pay range: $21.00 - $23.00/hr. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, and paid time off, subject to eligibility and plan specifics.

Work Location:

Fully onsite in Boston, MA.

Application Deadline:

Expected to close on May 22, 2025.

About TEKsystems:

Leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. TEKsystems and TEKsystems Global Services are part of Allegis Group. We are an equal opportunity employer.