Hospital Answering Service Operator

TEKsystems; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading provider of business and technology services is seeking Customer Service Representatives for their Boston call center. This entry-level position involves handling patient calls, requiring reliability and positive attitude. Candidates with healthcare experience are preferred. Flexible scheduling is available, and training is mandatory. Competitive pay and benefits are offered.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Disability coverage

PTO

Qualifications

• Entry level position requiring good call quality and courteousness.
• Candidates with experience in healthcare settings preferred.

Responsibilities

• Handle approximately 200 calls daily from patients.
• Identify on-call contacts and triage calls appropriately.
• Maintain 85% call answer rate within 30 seconds.

Skills

Customer service

Call center

Data entry

Inbound calls

Healthcare

Insurance

Bilingual skills

Job description

Description

Top Must Haves:

1. Someone who's looking to learn, avid learner
2. Competitive Edge
3. Flexibility in schedule (10 hours of availability to be scheduled)
4. Someone with positive attitude
5. Good tenure
6. Near perfect Attendance needed

Responsibilities:

Customer Service Reps handle approximately 200 calls daily from patients of doctors at hospitals and clinics. Their tasks include identifying who is on call, retrieving contact information from a database, and triaging calls to the appropriate contact. Key Performance Indicators: 85% of calls answered within 30 seconds.

Scheduling & Shifts:

We operate a 24/7 call center with flexible scheduling within a window. For example, a first shift can start as early as 6:30 am and end by 6 pm, with shifts typically scheduled 3-4 weeks in advance. All shifts require working every Saturday or Sunday. Currently, we are focusing on second shifts (2pm-11pm) requiring working every Saturday, with Sundays and another weekday off. We are open to creating a specific shift for candidates available for Friday, Saturday, Sunday, and Monday on a 4x10 schedule.

Training & Attendance:

Training runs from 10:30 am to 6:30/7 pm. Attendance during training is mandatory; missing training results in removal from the class.

Work Location & Requirements:

This is an onsite position in Boston, MA. No free parking is provided for first shift. Candidates with experience in healthcare settings (hospitals, clinics, medical practices) are preferred. Positions are not advertised as call center roles.

Skills & Qualifications:

• Customer service, call center, data entry, inbound calls, healthcare, insurance
• Reliable and punctual
• Good call quality and courteousness
• Bilingual skills (Spanish or Asian dialects) are a plus but not required; bilingual calls are handled via interpreter services

Experience Level: Entry Level

Compensation & Benefits:

Pay range: $21.00 - $23.00/hr. Benefits include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more. Eligibility varies based on employment status and length.

Application Deadline: May 26, 2025

About TEKsystems:

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally. We focus on strategy, design, and operational excellence to deliver business value. We are an equal opportunity employer, considering all applications without discrimination based on legally protected characteristics.