Hospital Account Manager

Pacific Medical, Inc.; Pullman (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid time off

Expense reimbursement

Job summary

Pacific Medical, Inc. is looking for a full-time Hospital Account Manager in the Pullman, WA territory. This role involves supporting hospital partnerships, facilitating patient care, and ensuring quality service. Responsibilities include applying orthopedic devices, collaborating with healthcare teams, and supporting nursing and therapy staff.

The position offers a salary range from $42,000 to $60,000 annually, along with generous benefits including medical, dental, vision, and vacation time.

Qualifications

• Great communication skills and time management experience.
• Competent in basic Windows-based operating system (MS Word, PowerPoint, Excel, Email, etc.).
• Background in sports, sports medicine, or human anatomy preferred.

Responsibilities

• Perform application of orthopedic soft goods and orthopedic devices.
• Act as a resource to nursing and therapy staff.
• Collaborate with nurses and other team members for patient care delivery.

Skills

Communication skills

Time management

Basic Windows operating system

Understanding of human anatomy

Education

College degree – Associates or Bachelors preferred

Job description

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment, specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate opportunity to join our growing company. We are currently seeking a full‑time Hospital Account Manager in the Pullman, WA territory. The Hospital Account Manager is a member of the health care team, which provides care and services for patients. They promote and provide support for Pacific Medical Hospital Partnerships and meet all required quality and performance criteria. The role provides assistance to the health care team in the performance of these duties and acts as a collaborative and participative member of an interdisciplinary team, consistent with the mission and values of the surgical/orthopedic services department, the rehabilitation department, and the Medical Center.

Job Duties

• Perform application of orthopedic soft goods and orthopedic devices such as CPMs
• Fit braces in the medical center
• Measure for, order and fit lumbar‑sacral orthotic body jackets, chair backs, L‑S corsets, ankle‑foot orthotics and other devices as necessary
• Perform dressing changes using aseptic technique with assistance from nursing personnel and apply soft goods such as CPM
• Participate in coordination of inpatient care regarding soft goods placement such as CPM placement and maintenance
• Screen calls, pages, and emails regarding patient status and report potential problems to respective physicians and other care providers
• Act as a resource to nursing and therapy staff and provide in‑service training as needed
• Facilitate interaction with custom Orthotic and Prosthetic care and function as a patient advocate
• Work under the supervision of nursing and therapy to provide care and service to patients and their families. Receive direction from the clinical staff for delegation of tasks. Adhere to policies and procedures associated with patient care
• Appropriately communicate and legibly document all care provided to the patient, as well as reporting changes in patient condition in a timely manner
• Collaborate with nurses and other team members to organize and prioritize functions necessary for patient care delivery
• Demonstrate competency for appropriate soft goods such as CPM per MD orders
• Maintain annual competencies such as age competency
• Demonstrate the ability to take initiative, prioritize and demonstrate professional accountability
• Adhere to Medical Center policies/procedures and core values
• Perform other duties as needed

Job Requirements

• College degree – Associates or Bachelors preferred; high school diploma considered if there is existing experience
• Great communication skills and time management experience
• Ability to maintain inventory of consigned products
• Competent in basic Windows‑based operating system (MS Word, PowerPoint, Excel, Email, etc.)
• Background in sports, sports medicine, or human anatomy preferred

Compensation and Benefits

• Compensation Range: $42,000–$60,000 annually with an expense reimbursement for all eligible expenses associated with driving on behalf of the company
• All full‑time positions offer: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401(k), and Financial Wellness planning
• Additional full‑time employee benefits: 3 to 4 weeks of paid time off, 10 paid holidays per year, vacation benefit accrual up to 80 hours, sick benefit accrual up to 80 hours with usage limits and rollover balance

This position is an excellent opportunity for a candidate that is self‑driven, motivated with an entrepreneurial spirit looking to produce results in an expanding market. Candidates must be hard‑working, possess a strong work ethic, and a willingness to learn. Only those with the ability to manage varying as well as scheduled tasks should apply.