Hospice Volunteer Program Lead

Gentiva Health Services, Inc.; Springfield (IL); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k match

Paid Time Off

FMLA & Leaves

Short/Long Term Disability

Mileage or Fleet Car Program

Cell Phone Reimbursement

Tuition Reimbursement

Job summary

Gentiva Hospice in Springfield, IL seeks a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers serving patients and families. You will ensure adherence to hospice guidelines while acting as the voice for volunteers within the interdisciplinary team and community.

The role requires CPR cert, valid driver's license, and strong organizational skills; experience with volunteer management, communication, and record-keeping is essential.

Qualifications

• CPR certification required and valid driver's license.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.

Responsibilities

• Supervise all volunteer activity within the designated service area.
• Maintain compliance with hospice regulations and program policies.
• Assess patient and family needs for volunteer services and coordinate placements.
• Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements (TB tests, health questionnaires).
• Serve as liaison between volunteers and staff to promote strong communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in quality assessment and performance improvement activities.
• Support volunteers with regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Skills

CPR certification

Driver's license

Public speaking

Interpersonal communication

Organizational skills

Record keeping

Education

Bachelor’s degree preferred or 4+ years related experience

Tools

Microsoft Office

Job description

Gentiva Hospice in Springfield, IL seeks a compassionate Volunteer Coordinator to recruit, train, supervise, and support volunteers serving patients and families. You will ensure adherence to hospice guidelines while acting as the voice for volunteers within the interdisciplinary team and community.

The role requires CPR cert, valid driver's license, and strong organizational skills; experience with volunteer management, communication, and record-keeping is essential.