Hospice Patient Care RN Manager

Gentiva; Richmond (VA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Paid Time Off

Mileage Reimbursement

Tuition Reimbursement

Job summary

Gentiva is seeking a dedicated Hospice Patient Care Manager to oversee clinical operations, coordinate care, and mentor staff. The role reports to the Executive Director or Administrator and requires strong leadership to ensure compliant, high-quality hospice services.

You will direct patient care, triage referrals, and oversee IDG meetings. The ideal candidate holds an RN license with a BSN preferred, plus 3+ years in direct patient care including hospice/home care, and a track record of

Qualifications

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years of direct patient care, including 2 years in hospice/home health.
• Demonstrated knowledge of hospice principles, regulatory compliance (Medicare/Medicaid/JCAHO/ACHC).
• Compassion for terminally ill patients and families.
• Ability to lead a diverse care team.

Responsibilities

• Oversee and direct patient care to ensure high-quality hospice services.
• Coordinate visit scheduling and prioritize based on clinical judgment.
• Triage referrals and medical concerns promptly and compassionately.
• Lead Interdisciplinary Group (IDG) meetings and document minutes.
• Mentor and train associates while ensuring compliance.
• Ensure care delivery meets federal/state/local standards and policies.
• Support performance improvement and operational efficiency at your location.

Skills

RN license

Nursing degree

Hospice knowledge

Regulatory compliance

Leadership

Interdisciplinary coordination

EMR familiarity

Clinical communication

Education

Accredited nursing program

BSN (preferred)

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care

• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority

• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner

• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes

• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance

• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures

• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment

• Graduate of an accredited nursing program

• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting

• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)

• Knowledge and compassion for terminally ill patients and their families

• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds

• Strong interpersonal, organizational, and leadership skills

• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)

• Previous leadership, team management, or supervisory experience in hospice or home health

• Familiarity with EMR systems and telehealth platforms

• Certification in Hospice and Palliative Nursing (CHPN)

Compensation may vary within the salary range provided based on several factors, including but not limited to a candidate's geographic location, experience, education, skills, licensure, certifications, internal equity, and department equity. Gentiva provides associates with a comprehensive Total Rewards package, of which base pay is just one component.

Salary Range: $95,000 - 105,000

Full-Time Employee Benefits

• Medical, Dental & Vision

• Wellness Program & Resources

• 401(k) with Company Match

• Paid Time Off (PTO)

• FMLA, ADA, and other federal and state-required leaves

• Short-Term & Long-Term Disability

• Health Savings Account (HSA) Contribution

• Mileage Reimbursement or Fleet Car Program

• Cell Phone Reimbursement (eligible roles)

• Short-Term Incentive (eligible roles)

• Tuition Reimbursement

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace