Hospice Patient Care RN Manager

Gentiva; Franklin (TN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, Vision Insurance

Generous Paid Time Off

Education Support & Tuition Assistance

Job summary

Gentiva Health Services, Inc. is seeking a dedicated Patient Care Manager in Franklin, TN to oversee patient care activities in hospice services. This leadership role involves managing clinical operations, coordinating patient care, and developing staff to uphold high standards of care. The ideal candidate has an RN license, 3+ years of direct patient care experience, and strong interpersonal skills. We offer competitive pay and various full-time benefits including medical insurance, 401(k), and paid time off.

Qualifications

• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based setting.
• Ability to apply hospice principles and regulatory compliance.
• Strong organizational and leadership skills.

Responsibilities

• Oversee and direct patient care services.
• Manage visit scheduling based on clinical judgment.
• Triage incoming phone referrals in a professional manner.
• Lead IDG meetings and coordinate care plans.
• Support performance improvement initiatives within your location.

Skills

Strong interpersonal skills

Leadership skills

Clinical documentation

Compassion for terminally ill patients

Education

Current RN license

Graduate of an accredited nursing program

Bachelor of Science in Nursing (BSN)

Tools

EMR systems

Telehealth platforms

Job description

Overview

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and help us lead the way in delivering hospice care that truly matters.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

ReqID: 2026-137886

Category: Single Site Ops and Clinical Leadership

Position Type: Full-Time

Company: Gentiva Hospice