Hospice Patient Care RN Manager

Gentiva; Reno (NV); Hybrid; USD 105,000 - 108,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Recognition Programs

Teammate Assistance Fund

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle

Paid Time Off + Holidays

Education Support & CEUs

Company-paid Life & LT Disability

Job summary

Gentiva in Reno, NV, is seeking an experienced Patient Care Manager to lead hospice clinical operations and ensure compliant, high-quality patient care. You will oversee care delivery, clinical scheduling, and regulatory alignment while supporting staff development and team performance.

The role requires an RN license, a nursing degree, and at least 3 years of direct patient care with 2 years in hospice/home health, plus strong leadership and EMR/telehealth proficiency.

Qualifications

• RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years direct patient care experience, including 2 years in hospice or home-based care.
• Knowledge of hospice principles, regulatory standards (Medicare/Medicaid/JCAHO/ACHC).
• Compassion for terminally ill patients and families.
• Ability to lead a diverse care team and adapt to emotional/clinical needs.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and technology systems.

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling and clinical prioritization.
• Triage referrals and medical concerns promptly and compassionately.
• Lead or facilitate IDG meetings and document minutes.
• Mentor and support associates on clinical practice and compliance.
• Ensure care delivery meets regulatory standards and company policies.
• Support performance improvement and operational efficiency at the location.

Skills

Leadership

Interdisciplinary collaboration

Regulatory compliance

Communication

Clinical documentation

Education

Graduate of an accredited nursing program

BSN (preferred)

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits - making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications - What You'll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate’s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range - $105,000.00 - $108,000.00

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace