Hospice Patient Care RN Manager

Heartland Hospice; Fairview Heights (IL); On-site; USD 85,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k match

PTO and holidays

FMLA, ADA and other leaves

Short/Long Term Disability

Tuition Reimbursement

Mileage or Fleet Car Program

Cell Phone Reimbursement

Short Term Incentive

Education Support & Tuition Assistance

Free CEUs

Life & Long-Term Disability Insurance

Voluntary Benefits

Job summary

Heartland Hospice is seeking a dedicated Patient Care Manager to lead clinical excellence and oversee patient care activities within our hospice team. This role reports to the Executive Director or Administrator and focuses on coordinating care, staff development, and ensuring compliance with federal, state, and local regulations.

You will direct visit scheduling, triage referrals, chair IDG meetings, mentor associates, and drive performance improvement while delivering compassionate,

Qualifications

• Current RN license in the state of employment.
• Minimum 3 years direct patient care experience, including 2 years in hospice or home-based care.
• Knowledge of Medicare/Medicaid, JCAHO, and ACHC standards.
• Ability to lead a diverse care team and adapt to patient needs.
• Strong interpersonal and organizational leadership skills.

Responsibilities

• Oversee and direct patient care services to ensure quality hospice care.
• Manage visit scheduling and prioritization based on clinical judgment.
• Triage referrals and medical concerns promptly and compassionately.
• Lead IDG meetings, present updates, and coordinate care plans.
• Mentor, train, and support associates for development and compliance.
• Ensure care delivery meets regulatory standards and company policies.
• Support performance improvement initiatives and operational efficiencies.

Skills

Leadership & team management

Regulatory compliance knowledge

Clinical nursing expertise

Care coordination

Education

RN license in state of employment

Graduate of accredited nursing program

BSN preferred

CHPN certification preferred

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits-making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

Compensation may vary within the salary range provided based on several factors including but not limited to a candidate's location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Salary Range - $85,100 - 106,375

Full Time Employee Benefits:

• Medical, Dental, Vision
• Wellness Program and Resources
• 401k match
• PTO
• FMLA, ADA and other federal and state required leaves
• Short/Long Term Disability
• HSA Contribution
• Mileage or Fleet Car Program
• Cell Phone Reimbursement (for eligible roles)
• Short Term Incentive (for eligible roles)
• Tuition Reimbursement

About You

Qualifications - What You'll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Location

Heartland Hospice

Our Company

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Centur