RN Clinical Liaison

Heartland Hospice; Springfield (IL); On-site; USD 76,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Match

PTO & Holidays

Education support

Job summary

Heartland Hospice is seeking an experienced Hospice Clinical Liaison to streamline intake, coordinate admissions, and build strong relationships with hospitals, discharge planners, physicians, and families. You will educate patients on hospice care, help with eligibility determinations, and support community outreach.

Ideal candidates hold an RN license with 3–5 years of hospice experience, BSN preferred, and CPR certification.

Qualifications

• Licensed RN with hospice experience.
• BSN preferred with hospice background.
• CPR certification required.

Responsibilities

• Receive and respond to referrals from hospitals, home health, physicians, case managers, SNFs and other healthcare professionals.
• Assess patient eligibility for hospice by reviewing records, clinical evaluation, and communications with physicians and families.
• Educate patients and families on hospice care, processes, and benefits with clarity and compassion.
• Coordinate intake and admission, ensuring all legal, clinical, and payer requirements are met.
• Serve as liaison between referral sources and hospice team, ensuring seamless handoffs and rapid response.

Skills

Clinical liaison

Hospice care knowledge

Patient assessment

Communication

Interdisciplinary teamwork

Education & coaching

Documentation

Education

RN license (state)

BSN preferred

Tools

CPR certification

Job description

Overview

Connect Care. Guide Families. Make Every Day Count.

We are seeking an experienced and compassionate Hospice Clinical Liaison to join our team. In this role, you will ensure that intake and referral processes are completed efficiently and effectively to meet the needs of patients, families, referral sources, and the organization. You will play a vital part in building strong professional relationships, coordinating admissions, and supporting community awareness of hospice services.

Essential Responsibilities

• Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
• Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
• Educate patients and families on what hospice care includes, how it works, and why it matters-providing clarity, reassurance, and compassion
• Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
• Serve as a liaison between referral sources and our hospice care team-ensuring seamless handoffs, clear communication, and rapid response to needs
• Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
• Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

Compensation may vary within the salary range provided based on several factors, including but not limited to a candidate's geographic location, experience, education, skills, licensure, certifications, internal equity, and department equity. Gentiva provides associates with a comprehensive Total Rewards package, of which base pay is just one component.

Salary Range: 75,610/YR - 94,515/YR

Full-Time Employee Benefits

• Medical, Dental & Vision
• Wellness Program & Resources
• 401(k) with Company Match
• Paid Time Off (PTO)
• FMLA, ADA, and other federal and state-required leaves
• Short-Term & Long-Term Disability
• Health Savings Account (HSA) Contribution
• Mileage Reimbursement or Fleet Car Program
• Cell Phone Reimbursement (eligible roles)
• Short-Term Incentive (eligible roles)
• Tuition Reimbursement

About You

Education

• Licensed Nurse with three to five years of hospice experience required.
• BSN with five or more years of hospice experience preferred.

Experience

• Minimum of three years of hospice experience required.
• Prior experience as a discharge planner, case manager, or educator preferred.

Licenses and Certifications

• Current RN license to practice nursing in the state of employment.
• CPR certification.
• Valid driver's license and automobile insurance.

Skills and Knowledge

• Strong knowledge of hospice care and the unique needs of patients and families.
• Familiarity with community resources and referral networks.
• Excellent patient assessment and documentation skills.
• Ability to supervise staff, coordinate services, and manage programs effectively.
• Strong communication and interpersonal skills with sensitivity to diverse backgrounds.

Personal Qualities

• Compassion and sensitivity to the needs of terminally ill patients and their families.
• Flexibility to manage a variety of tasks and shifting priorities.
• Professional maturity, collaboration, and tact in working with interdisciplinary teams.
• Ability to influence and educate referral sources, patients, and families.
• Demonstrated commitment to patient advocacy and quality care.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

This is a safety-sensitive position. Employee must meet minimum requirements to be eligible for benefits. Where applicable, employee must meet state specific requirements. We are proud to be an EEO employer. We maintain a drug-free workplace.

Location

Heartland Hospice

Our Company

At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states