Hospice Patient Care Coordinator

Gentiva; Florence (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Medical, Dental, Vision Insurance

Mileage Reimbursement

Job summary

Gentiva is seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local Florence, AL office. You will coordinate visit scheduling, manage referrals, and facilitate interdisciplinary team meetings to ensure timely, coordinated care for patients and families.

This healthcare role requires multitasking, strong communication, and organizational skills, with experience in a fast-paced team environment.

Qualifications

• High School Diploma or GED is required.
• 3–5 years administrative experience; healthcare/hospice preferred.
• Knowledge of hospice concepts and terminally ill patient care.
• Ability to multitask with professionalism and composure.
• Strong communication and organizational skills.
• Proficient with office equipment and technology (computer, tablet, EMR systems).
• Comfortable in a fast-paced, team-oriented environment.

Responsibilities

• Administer day-to-day operations for assigned hospice programs and sites.
• Schedule visits requested by RNs, social workers, and chaplains at start of benefit periods.
• Manage rescheduled, declined, missed, and reassigned visit requests to ensure timely completion.
• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking.
• Gather and input complete referral information into hospice systems promptly.
• Coordinate DME pickups and notify staff upon discharge or death.
• Verify Medicare eligibility and obtain required authorizations and reauthorizations.
• Process patient transfers by obtaining paperwork from previous agencies.
• Respond to phone referrals and inquiries professionally and compassionately.
• Verify commercial insurance and ensure accurate patient benefit periods/events in system.
• Add new physicians and facilities to the system as needed.
• Administer satisfaction surveys and support compliance with policies.
• Maintain adherence to managed care, hospice regulations, and company values.

Skills

Communication

Organization

Multitasking

EMR familiarity

Education

High School Diploma or GED

Tools

EMR systems

Office equipment

Job description

Overview

We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.

Coordinate Care. Support Compassion. Empower Hospice Teams.

As a Patient Care Coordinator, You Will:

• Administer day-to-day operations for assigned hospice programs and sites

• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods

• Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion

• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking

• Gather and input complete referral information into hospice systems promptly

• Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death

• Verify Medicare eligibility and obtain required authorizations and reauthorizations

• Process patient transfers by obtaining necessary paperwork from previous agencies

• Respond to phone referrals and inquiries in a professional and compassionate manner

• Verify commercial insurance and ensure accurate patient benefit periods and events in system

• Add new physicians and facilities to the system as needed

• Administer satisfaction surveys and support compliance with company policies and training

• Maintain adherence to managed care principles, hospice regulations, and company values

About You

Qualifications – What you’ll bring:

• High School Diploma or GED required

• 3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred

• Knowledge of hospice concepts and terminally ill patient care

• Ability to manage multiple tasks with professionalism and composure

• Strong communication and organizational skills

• Proficient with office equipment and technology (computer, tablet, EMR systems)

• Comfortable working in a fast-paced, team-oriented environment

Preferred Experience (Not required):

• Previous experience in hospice, home health, or medical office administration

• Familiarity with Medicare eligibility and insurance verification processes

• EMR (Electronic Medical Record) proficiency

• Compassionate and respectful demeanor when communicating with families

• Strong attention to detail and commitment to quality documentation

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace