Hospice Patient Care RN Manager

Gentiva; Coeur d'Alene (ID); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, Vision Insurance

Paid Time Off + Holidays

Tuition Assistance

Job summary

Advance Hospice Care is seeking a dedicated Patient Care Manager to lead clinical excellence and coordinate comprehensive hospice services. Reporting to the Executive Director or Administrator, you will oversee patient care activities ensuring high-quality, compliant care across the hospice team.

You will oversee scheduling, triage referrals, lead IDG meetings, mentor staff, and ensure regulatory compliance while driving performance improvements at your location.

Qualifications

• Registered Nurse licensed in the state of employment.
• Graduate of an accredited nursing program with licensure.
• Minimum 3 years of direct patient care, incl. 2 years in hospice/home health.
• Knowledge of hospice principles and regulatory standards (Medicare/Medicaid/JCAHO/ACHC).
• Comfort with leading a diverse care team and coordinating care.
• Strong interpersonal, organizational, and leadership skills.
• Competency in clinical documentation and health IT.

Responsibilities

• Oversee and direct patient care to ensure high-quality hospice services.
• Manage visit scheduling and prioritize based on clinical judgment.
• Triage referrals and medical concerns promptly and compassionately.
• Lead or facilitate Interdisciplinary Group (IDG) meetings and document minutes.
• Serve as mentor and clinical support to associates, supporting performance and compliance.
• Ensure care delivery meets regulatory standards and company policies.
• Support performance improvement initiatives and operational efficiency.

Skills

RN license

Accredited nursing program

Direct patient care 3+ years

Hospice/regulatory compliance

Compassion

Lead a diverse care team

Interpersonal skills

Organizational skills

Leadership

Clinical documentation/tech systems

Education

RN license is required

BSN (preferred)

Graduate of accredited nursing program

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace