Hospice Operations Assistant: Compliance Frontline Support

Catholic Health Services; Maywood (NY); On-site; USD 36,000 - 41,000; Full time

Job summary

Good Shepherd Hospice in Farmingdale, NY, is seeking an Operations Assistant to provide clerical and administrative support for Hospice Operations, including CMS notices and documentation, ensuring accuracy and timely delivery. The role involves data entry, records management, coordination with patients, physicians and staff, front-line call handling, and assisting the director of patient services.

Associate’s degree required; two years office experience; Office suite and EMR familiarity

Qualifications

• Associate’s degree or equivalent, Bachelor's preferred.
• Minimum two years of office experience, healthcare preferred.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service abilities.
• Proficiency in Microsoft Office; EMR experience preferred.

Responsibilities

• Provide clerical and administrative support essential to Hospice Operations.
• Prepare, deliver, and track CMS Notices of Non-Covered Services.
• Coordinate flow of paperwork and data entry, maintain records.
• Support the director of patient services and communicate with patients, physicians, staff.
• Serve as front-line contact for hospice calls and coordinate communications.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Multitasking

Education

Associate’s Degree or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

EMR experience

Job description

Good Shepherd Hospice in Farmingdale, NY, is seeking an Operations Assistant to provide clerical and administrative support for Hospice Operations, including CMS notices and documentation, ensuring accuracy and timely delivery. The role involves data entry, records management, coordination with patients, physicians and staff, front-line call handling, and assisting the director of patient services.

Associate’s degree required; two years office experience; Office suite and EMR familiarity