Hospice Director of Operation

UnitedHealth Group; Butler (Butler County); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Equity stock purchase

Job summary

UnitedHealth Group's care network seeks a Hospice Director of Operations to lead the care center's clinical, regulatory, and financial performance. You will partner with clinical leadership to ensure high-quality, patient-centered hospice services and drive growth through effective operations and compliance.

You will shape staffing, training, and reimbursement processes, manage budgets, and collaborate with physicians, staff, and executives to deliver compassionate care across the service area.

Qualifications

• Licensed clinician or administrator with relevant healthcare background.
• Minimum 1 year supervisory/administrative hospice experience.
• Experience in health service administration.
• Valid driver's license, liability insurance and reliable vehicle.
• CPR certification if licensed healthcare professional.

Responsibilities

• Ensure hospice regulatory compliance and proper reimbursement handling.
• Educate staff on state/federal rules and accrediting standards.
• Maintain communication with the care center and branch sites.
• Liaise between governing body, staff, patients and physicians.
• Oversee recruitment, hiring, training, evaluation and staffing.
• Decide employment actions for direct report staff and monitor performance.
• Manage billing to correct payors and support marketing plans.
• Travel within service area to supervise staff and attend meetings.

Skills

Supervisory experience

Health service administration

CPR certification

Driver's license & insurance

Education

Bachelor's degree

Associate degree

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Hospice Director of Operations you will be responsible for the overall organizational, clinical, and financial management of the hospice care center. This role provides leadership and direction for care center operations, ensures regulatory compliance, drives business development and performance improvement initiatives, and partners with clinical leadership to ensure the delivery of high‑quality, patient‑centered hospice care.

Primary Responsibilities

• Responsible for care center's compliance and implementation of all regulations, laws, policies, and procedures applicable to hospice and reimbursement issues.
• Educates all staff members about state and federal rules and regulations as well as accrediting body standards, and other regulatory agencies standards.
• Maintains availability and ongoing communication with the care center and branch sites.
• Acts as a liaison between the governing body, staff, patients, physicians, and other health care providers.
• Assists branch directors in resolving patient and/or staff complaints, meeting with staff as appropriate to determine the surrounding circumstances, investigating and documenting the events and notifying the person lodging the complaint to resolve the issues.
• Meets with medical director periodically and determines medical records for utilization review from branch offices.
• Ensures all services are billed as provided to the proper payor source.
• Provides input, guidance and feedback related to marketing activities and agency marketing plan to ensure that goals for growth are met.
• Participates in staff recruitment, hiring, orientation, training, assignment, evaluation and guidance to ensure employment of an adequate number of qualified staff.
• Responsible for employment decisions for direct report staff, including decisions to hire, fire, advance, promote or change status.
• Monitors and evaluates employee performance.
• Performs other duties as assigned.
• Travel within the assigned service area to supervise staff, support operations, and participate in community and off‑site meetings as required.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Licensed physician, registered nurse or an individual holding a bachelor's or associate degree
• 1+ years of supervisory or administrative experience in hospice or a related health care program
• Experience in health service administration
• Current driver's license, required liability insurance and reliable automobile transportation
• Current CPR certification applicable if licensed healthcare professional

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $88,720 to $133,080 annually based on full-time employment. We comply with all minimum wage laws as applicable.

All benefits are subject to eligibility requirements.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.