Hospice Community Outreach & Referral Specialist

Harmony Hospice; Warwick (RI); On-site; USD 95,000 - 105,000; Full time

Job summary

Harmony Hospice is seeking a Community Liaison to advance hospice awareness and grow referrals. This non-clinical role focuses on education, relationship building, and outreach, with travel to local healthcare facilities and organizations.

The position emphasizes developing referral relationships, presenting hospice benefits, and coordinating with admissions and intake to ensure timely referrals and smooth patient transitions. A driver’s license and transportation are required.

Qualifications

• Bachelor’s degree in healthcare, marketing, business, or a related field preferred.
• Minimum of 2–3 years of healthcare marketing, sales, or business development experience preferred.
• Hospice or home health experience strongly preferred.
• Strong relationship-building, networking, communication, and presentation skills.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Develop and maintain strong referral relationships with hospitals, SNFs, assisted living communities, physician offices, and other healthcare providers.
• Conduct regular in-person visits with referral sources to build relationships and identify new referral opportunities.
• Educate healthcare professionals, patients, families, and community organizations on hospice services, eligibility, and benefits.
• Provide community education, presentations, and in-services to promote awareness of hospice care.
• Serve as a primary liaison between referral sources and the hospice team.
• Communicate referral information accurately to intake and clinical staff and assist with smooth transitions of care.
• Collaborate with admissions and intake teams to support timely referrals and admissions.
• Document sales and referral activity and work toward established monthly and quarterly growth goals.
• Monitor referral patterns, local market trends, and community needs to identify opportunities for growth.
• Participate in community events, networking opportunities, and strategic outreach initiatives.
• Maintain knowledge of hospice services, referral processes, payer sources, and discharge planning workflows.
• Represent the organization professionally and provide excellent customer service to referral partners.

Skills

Relationship-building

Networking

Communication

Presentation skills

Education

Bachelor’s degree in healthcare, marketing, business, or related field

Job description

Harmony Hospice is seeking a Community Liaison to advance hospice awareness and grow referrals. This non-clinical role focuses on education, relationship building, and outreach, with travel to local healthcare facilities and organizations.

The position emphasizes developing referral relationships, presenting hospice benefits, and coordinating with admissions and intake to ensure timely referrals and smooth patient transitions. A driver’s license and transportation are required.