Hospice Community Market Manager

Alternate Solutions Health Network; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Alternate Solutions Health Network is seeking a Community Market Manager and Educator to lead growth within the assigned market and provide relationship support to agencies and management teams. You will drive strategic plans, coordinate with regional leaders, and mentor marketing staff while traveling to engage physicians, hospitals, and senior living facilities.

You will collaborate with clinical colleagues on patient cases to optimize outcomes, build referral networks, and ensure market

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and experience.
• 3-5 years of market growth and maintenance experience, preferably in home care or medical field.
• Registered Nurse, Licensed Practical Nurse, Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker preferred in the state of services.

Responsibilities

• Direct and oversee overall community growth and strategic plan for dedicated agencies while managing daily accounts.
• Coordinate with regional and agency leadership to implement growth and conversion strategies and prioritize key customers.
• Collaborate with clinical team on complex patient cases to ensure optimal clinical outcomes.
• Build and maintain lasting relationships with patients, facility staff, physicians and referral sources.
• Act as liaison between referral sources and company staff to provide information on services and resolve issues.
• Participate in market-specific annual strategic planning, budgeting and quarterly admissions updates.
• Manage recruitment, coaching, and development of community marketing personnel.
• Travel daily within the assigned region to meet with physicians and facilities.

Skills

Relationship building

Communication

Travel daily

Education

Bachelor’s Degree or equivalent

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.SUMMARYThe Community Market Manager and Educator helps direct the activities of assigned community staff and provide relationship development and management related support to market/agency/program management to ensure market growth and profit targets are achieved or exceeded.KEY RESPONSIBILITIESManage and oversee overall community growth and strategic plan for dedicated agencies while also managing daily assigned accountsWork with region and agency leadership to implement appropriate growth and conversion strategies and prioritize key customers in accordance with market strategic growth planCollaborate with clinical team members on complex patient cases to provide for the best clinical outcomeIdentifies future patients and determines home care eligibilityReviews patient insurances and medical documentation to determine home care appropriatenessCoordinates health care services as ordered by the attending physicianAssists hospital/facility personnel in the discharge planning processBuilds and maintains lasting positive relationships with patients/clients, facility/hospital personnel, physicians, and any other team membersNotifies the referring facility manager before contacting patientsPromotes well-being of patients as a part of the facility team(s)Work with leadership to develop and execute market-specific annual strategic plan/budget and prepare quarterly admissions updates to ensure achievement of established growth targets and compliance with established budgetary constraintsManage time and resources according to planMaintain assigned territory and call on physicians, multiple facility types such as hospital, skilled nursing, rehabilitation, facility discharge planning services and/or management, assisted living and other senior living settings within assigned territoryMaintain detailed territory list, prioritizing accounts in accordance with the market/territory growth plan. Maintain detailed territory management systems records as requiredMeet with market leadership and community team to discuss market growth activities, new opportunities, potential problems, etc.Establish and maintain relationships, arrange appointments, and deliver educational programs to keep referral sources current in local agency service offeringsAct as a liaison between referral sources and company staff to provide information on company services, resolve problems and maintain positive customer relationsComply with technology processes and expectationsMaintain market awareness and prepare competitive updatesMay have responsibilities as a mentor, as designated by VP Partnership and CommunityParticipate in special projects and perform other duties as assignedMANAGEMENT RESPONSIBILITIESResponsible for day-to-day management of Community marketing personnel and activities to meet/exceed assigned admissions, growth, and conversion targetsInterviewing, hiring, training and termination of department personnelProvides consistent coaching and provides challenge and opportunity to direct reportsSupervises direct reports with consistency and clarity of expectationsCompletes yearly evaluations in an accurate and timely mannerPerforms coaching, counseling and discipline as neededWorks with direct reports to ensure employee satisfaction and resolution of issues and concernsTimecard managementQUALIFICATIONSThree to five (3-5) years of market growth and maintenance experience, preferably in home care or in the medical field or a combination of relationship / clinical deliveryRegistered Nurse, Licensed Practical Nurse, Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker is preferred in the state of servicesAbility to create positive impressions and communicate with a variety of peopleAbility to maintain effective communication with patients, families, physicians, and co-workersCompassionate and caring while working with patientsAbility to think criticallyDetail-oriented and observantDisciplined style of work ethicAbility to prioritize and be timelyAbility to travel daily within assigned regionValid driver’s license and auto insuranceEDUCATION AND CREDENTIALSBachelor’s Degree or equivalent combination of education, training and experienceWe’ll help you put your passion for patient care to work. Apply today!This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.We are an Equal Opportunity Employer.