Hospice Community Liaison- Sales Representative

ViaQuest Hospice; Muncie (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Incentives

Comprehensive benefits

401(k)

Paid time off

Employee referral bonus

Job summary

ViaQuest Hospice in Muncie, IN seeks a Hospice Community Liaison to build and maintain strong referral partnerships, educate the community on hospice services, and ensure patient access to care. The role emphasizes strategic outreach to healthcare providers, hospitals, SNFs, and community groups, with a focus on ethical referrals and compassionate service.

You will meet referral goals, manage a CRM, and collaborate with clinical teams to ensure seamless patient transitions and high-quality care

Qualifications

• 2+ years of sales experience; healthcare experience preferred but not required
• Resilience and adaptability; ability to handle objections and rejection
• Growth mindset and willingness to learn and grow professionally
• Strong communication and relationship-building with healthcare professionals and families

Responsibilities

• Develop and maintain relationships with healthcare providers, hospitals, SNFs, assisted living facilities, and other referral sources
• Identify new referral opportunities and strategically grow the network
• Educate professionals, families, and community about hospice services and early referrals
• Manage CRM to document referrals, follow-ups, and activities
• Collaborate with clinical teams to ensure smooth transitions to hospice care
• Participate in patient and family follow-ups to ensure quality care

Skills

Sales

Relationship-building

Communication

Emotional intelligence

Critical thinking

Time management

Education

Associate or bachelor’s degree in marketing or related field

Tools

CRM

Job description

Location: Muncie, INAt ViaQuest Hospice we take a holistic approach, offering services to treat the physical, emotional and mental needs of our patients and their loved ones. Apply today and make a difference in the lives of the patients we serve! We are seeking a highly motivated and results-driven Hospice Community Liaison to join our team. This role is crucial in building and maintaining strong referral partnerships, educating the community on hospice services, and ensuring that patients in need receive the care they deserve.Responsibilities may include:Develop and maintain strong, sustainable relationships with healthcare providers, hospitals, skilled nursing facilities, assisted living communities, and other referral sources.Proactively identify new referral opportunities and strategically grow our network.Educate healthcare professionals, families, and the community about hospice services, eligibility criteria, and the benefits of early referrals.Think critically and outside the box to overcome barriers to hospice referrals and patient care.Meet or exceed referral and admission goals while maintaining ethical and compassionate sales practices.Collaborate with clinical teams to ensure seamless patient transitions to hospice care.Document and track sales activities, referrals, and follow-ups, using a CRM.Participating in patient and family follow up to ensure quality services are being delivered.Requirements for this position include:Sales Expertise: Minimum 2 years of experience in sales or business development (hospice/healthcare experience is preferred but not required).Resilience & Adaptability: Proven ability to handle rejection and turn objections into opportunities.Growth Mindset: Always looking to improve, adapt, and grow professionally.Critical Thinking & Innovation: Able to think strategically and find creative solutions to increase referrals.Emotional Intelligence: Knows when to be assertive and when to be compassionate in high-stress or emotional situations.Strong Communication & Relationship-Building Skills: Comfortable speaking with healthcare professionals at all levels, as well as families navigating end-of-life decisions.Highly Organized & Self-Motivated: Able to manage a full schedule of visits, follow-ups, and administrative work.Passion for Hospice & End-of-Life Care: Dedicated to making a meaningful impact in the lives of patients and families.Associate or bachelor’s degree in marketing or a related field preferred.What ViaQuest can offer you:Paid training to ensure you have the knowledge and tools for success.Performance-based incentives that reward your hard work and success.Comprehensive benefits package for full-time employees, including:Medical, vision, dental, disability, and life insurance401(k) retirement savings planPaid time off to support a healthy work-life balance.Employee referral bonus program—earn rewards for bringing great talent to our team.Meaningful work that directly impacts the lives of patients and their families, providing compassionate end-of-life care.