Hospice Clinical Services Manager (RN)

Arc Hospice & Palliative Care; Leesburg (FL); On-site; USD 86,000 - 105,000; Full time

Job summary

Arc Hospice & Palliative Care in Florida is seeking a Manager of Clinical Services to lead interdisciplinary care teams and ensure high-quality, person-centered hospice care. This full-time role follows a Monday through Friday schedule with on-call rotation as needed.

The Manager provides supervision, coordinates care planning, and ensures regulatory compliance while collaborating with nursing, aides, social workers, chaplains, and other clinical staff across the service area.

Qualifications

• Current RN license in good standing and authorized to practice in Florida.
• Bachelor's degree in nursing or related field preferred.
• Minimum of three (3) years clinical experience in hospice, palliative care, or related setting.
• Minimum of one (1) year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver's license.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care's mission, values, and standards of dignity, respect, compassion, and integrity.

Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.
• Support documentation audits, surveys, or accreditation processes as assigned.
• Provide weekend or after-hours leadership support as requested by the Director of Clinical Services.
• Performs other duties as assigned

Skills

Strong clinical judgment

Communication skills

Organizational skills

EMR systems

Microsoft Office

Transportation & driving license

Empathy & diversity sensitivity

Education

RN license in good standing

Bachelor's degree in nursing or related field

Tools

EMR systems

Microsoft Office

Job description

Arc Hospice & Palliative Care in Florida is seeking a Manager of Clinical Services to lead interdisciplinary care teams and ensure high-quality, person-centered hospice care. This full-time role follows a Monday through Friday schedule with on-call rotation as needed.

The Manager provides supervision, coordinates care planning, and ensures regulatory compliance while collaborating with nursing, aides, social workers, chaplains, and other clinical staff across the service area.