Hospice Clinical Services Director: Lead Quality & Care

Dover Health; Clayton (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Dover Health is seeking a Hospice Director of Clinical Services to lead and coordinate all nursing and clinical operations in home-based hospice care. You will oversee direct and indirect patient services, ensure regulatory compliance, and drive quality improvement across the clinical team.

You will supervise nursing and health aide staff, conduct performance appraisals, mentor staff, and participate in QAPI activities, audits, and ongoing staff development. Travel to patient homes is required.

Qualifications

• Must be a graduate of an accredited School of Nursing.
• Must be a registered Nurse licensed by the state.
• Must have a minimum of 2 years nursing experience in home hospice or skilled home care.
• At least one year of supervisory experience.
• Ability to market and deal tactfully with customers and the community.
• Knowledge of business management, governmental regulations and CHAP standards.
• The ability to communicate well, both verbally and in writing.
• Must have the ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goals achievement.
• Able and willing to travel as needed.
• Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.
• Commitment to Dover Health’s mission and values.

Responsibilities

• Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel.
• Provide supervision and guidance to clinical staff to ensure the quality of services and maintenance of standards.
• Perform chart audits.
• Gather data for QAPI and participate in QAPI activities.
• Appraise clinical staff performance during their probationary period and annually, provides teaching and counseling necessary to enhance the delivery of services and the professional development of nursing and health aide staff.
• Identify and evaluate patient needs and appropriateness of home care by reviewing the initial intake screening from before assignment of direct care staff.
• Oversee the maintenance of patient clinical records and assures compliance with local, state, and federal laws as well as CHAP standards of care.
• Assist with the orientation of new staff.
• See patients in the home setting as needed.
• Participate in audits, IDG meetings and QAPI.
• Maintains adequate and appropriate medical supplies.
• responsible for orientation of new personnel as well as in-services for current staff.
• Responsible for ensuring Medicare, State and CHAP regulations are followed by all clinical staff.
• Assume responsibility for self-development by continually striving to improve his/her Nursing/Management practice through formal education, attendance at workshops and conferences, active participation in professional and related organization meetings and/or individual research and reading.

Skills

RN licensure

Home hospice experience

Supervisory experience

Communication skills

Business management knowledge

Travel ability

MS Office (Outlook, Word, Excel)

Electronic Health Records (EHR)

Education

Graduate of an accredited School of Nursing

Tools

EHR systems

Job description

Dover Health is seeking a Hospice Director of Clinical Services to lead and coordinate all nursing and clinical operations in home-based hospice care. You will oversee direct and indirect patient services, ensure regulatory compliance, and drive quality improvement across the clinical team.

You will supervise nursing and health aide staff, conduct performance appraisals, mentor staff, and participate in QAPI activities, audits, and ongoing staff development. Travel to patient homes is required.