Hospice Clinical Manager (Registered Nurse)

Alternate Solutions Health Network; Bloomington (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Redcrest Hospice in Bloomington, IN is seeking a Manager, Clinical Hospice to oversee staff and patient care services. You will monitor compliance, quality, and safe delivery of hospice services, following nursing scope of practice for licensed personnel and providing backup to the Director of Nursing as needed.

You will lead field operations, coach staff, manage on-call rotations, schedule staffing, and coordinate with the Medical Director to ensure high-quality care and regulatory compliance.

Qualifications

• Three years of experience as an RN in hospice.
• Strong critical thinking and problem-solving in clinical needs.
• Excellent communication and customer-focused skills.
• Ability to remain calm, patient, and accommodating.
• Compassionate, caring approach when working with patients.
• Ability to resolve conflicts using conflict management skills.
• Knowledge of nursing best practices and sound nursing judgments.
• Detail-oriented and observant.
• Ability to prioritize and act timely.
• Ability to triage clinical needs to meet team goals.
• Resourceful, using available resources to complete work efficiently.
• Ability to follow directions and work as a team.
• Valid driver’s license and auto insurance.

Responsibilities

• Oversee quality and safe delivery of hospice services.
• Provide coaching and support related to hospice care.
• Collaborate with Medical Director to guide care and ensure compliance.
• Meet/exceed quality indicators for staff qualifications and hospice services.
• Manage intake collaboration and staffing balance.
• Ensure Start of Care compliance and focus on outcome monitors.
• Implement field quality improvement programs.
• Participate in on-call rotation and manage on-call calendar.
• Handle staffing needs including PTO, call-offs, and productivity reviews.
• Complete field visits and manage cost efficiency.
• Work with billing on authorization requests and exceptions.
• Maintain relationships with referral sources.
• Oversee monthly IDG meetings and review clinical documentation for compliance.
• Process complaints and report staffing issues.
• Maintain RN license and participate in in-service program development.
• Demonstrate core values and professional appearance.
• Implement agency policies and procedures.
• May serve as backup Director of Nursing/Executive Director.
• Perform other duties as assigned.

Skills

Hospice nursing

Leadership

Critical thinking

Communication

Problem solving

Team management

Conflict management

Detail-oriented

Patient-focused care

Time management

Education

RN license (state of employment)

Job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Schedule: Monday through Friday 8:00 am to 4:30 pm

Company: Redcrest Hospice

SUMMARY

The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.

KEY RESPONSIBILITIES

• Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay
• Provides appropriate level of coaching and support related to hospice care
• Collaborates with Medical Director to guide care and ensure compliance
• Works to meet/exceed quality indicators for staff qualifications and hospice services
• Manages intake collaboration, providing daily direction and balancing referral volume with staffing
• Ensures Start of Care compliance and focuses on assigned Outcome Monitors
• Implements field quality improvement programs
• Participates in on-call rotation and manages the on-call calendar for staff
• Handles staffing needs including PTO, call-offs, and productivity reviews
• Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)
• Works with billing department on authorization requests and exceptions
• Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)
• Oversees monthly IDG meetings and reviews clinical documentation for compliance
• Processes complaints and reports staffing issues to leadership
• Maintains active RN license and participates in in-service program development
• Demonstrates core values and professional appearance as company representative
• Implements agency policies and procedures effectively
• May serve as backup Director of Nursing/Executive Director when needed
• Performs other duties as assigned

MANAGEMENT RESPONSIBILITIES

• Responsible for the day-to-day management of field staff.
• Interviewing, hiring, training and termination of department personnel.
• Provides consistent coaching and provides challenge and opportunity to direct reports.
• Supervises direct reports with consistency and clarity of expectations.
• Completes yearly evaluations in an accurate and timely manner.
• Performs coaching, counseling and discipline as needed.
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.
• Timecard management.

QUALIFICATIONS

• Three years of experience as a RN in hospice
• Strong critical thinking skills with the ability to problem solve clinical needs
• Ability to create positive impressions and communicate with a variety of people
• Exemplary communication skills and customer focus
• Ability to remain calm, have patience and be accommodating
• Compassionate and caring while working with patients
• Ability to resolve conflict using conflict management skills
• Knowledgeable on nursing best practices and able to make appropriate nursing judgments
• Detail-oriented and observant
• Ability to resolve tough decision-making situations and provide direction to staff
• Ability to prioritize and be timely
• Ability to clinically triage the needs of the department to ensure team goals are met timely
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently
• Applies fact-based knowledge of technical skills and business understanding
• Ability to follow directions and work as a team member
• Valid driver’s license and auto insurance.

EDUCATION AND CREDENTIALS

• Current RN license in the state of employment

#INDREDHOS2

We’ll help you put your passion for patient care to work.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.