Hospice Client Support Executive

Optimal Care; Remote; USD 80,000 - 110,000; Full time

Job summary

A healthcare services provider is looking for a Client Support Executive to enhance relationships with healthcare partners and drive hospice referrals. The ideal candidate will have hospice or post-acute sales experience and strong communication skills. The position involves educating senior living communities and coordinating care for patients referred from various sources. A background in hospice care is preferred, and a competitive salary, along with robust benefits, is offered in a supportive environment.

Benefits

3 Weeks Paid Time Off (PTO)

Company Vehicle Program

Flexible Work Schedule

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Qualifications

• Experience in hospice or post-acute sales is crucial.
• Valid driver's license and reliable transportation required.
• Proven interpersonal skills for effective communication.

Responsibilities

• Obtain referrals and promote services to healthcare providers.
• Build relationships to increase hospice referrals.
• Coordinate appropriate communication among referral sources.

Skills

Sales experience in hospice or post-acute care

Effective communication

Leadership skills

Networking within healthcare

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program
• Flexible Work Schedule
• Mentorship Culture
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Cutting Edge Technology

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• Career ladder growth opportunities – we're expanding!
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

Key Responsibilities

Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving Hospice referrals and promoting Optimal Care's services.

In this role you will be responsible for:

• Drive Sales by building relationships with healthcare providers and community partners to increase Hospice referrals.
• Utilize your strong network within the healthcare community to generate leads and close sales.
• Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
• Providing education to senior living communities, health systems, and referral sources
• Growing service lines and receiving referrals from our healthcare community partners
• Distributing and ensuring all referral sources have proper forms and materials for company service lines
• Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts

Required Qualifications

• Hospice or Post Acute sales experience
• Will also consider discharge planners working in these spaces
• High School Diploma or GED equivalent
• Valid Driver's License
• Reliable transportation and valid automobile insurance coverage
• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
• Practical and theoretical knowledge of Hospice and palliative care

Desired Qualifications

• Associate degree or Bachelor's degree preferred
• Demonstrates active involvement in professional organizations and community activities

Location

• Home Office: 24255 W 13 Mile Rd STE 210, Bingham Farms, MI 48025
• Main Service Area: Macomb or Wayne County

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range $80,000—$110,000 USD

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.