Hospice Client Services Manager

BAYADA Home Health Care; North Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Comprehensive benefits plan

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for its North Charleston, SC office. The position involves providing excellent customer service and managing client services while fostering relationships with clients and community partners.

Applicants should ideally hold a Bachelor's degree and have prior experience in medical or home care settings. The company offers numerous benefits, including growth opportunities and a strong emphasis on a supportive culture.

Qualifications

• Bachelor degree is strongly preferred.
• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Build lasting relationships with clients and community organizations.

Skills

Customer service

Communication

Interpersonal skills

Fiscal management

Education

Bachelor's degree

Tools

Electronic medical record

Job description

MUSC Health Hospice at Home by BAYADA has an immediate opening for a Client Services Manager in our North Charleston, SC Hospice Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is strongly preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits:

• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay
• Work life balance: Monday-Friday 8:30-5pm hours
• Amazing culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits: https://www.bayada.com/benefits

BAYADA is an accredited, regulated, certified, and licensed home health care provider that complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here: https://www.bayada.com

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.