Hospice Business Office Manager

Hospice Care of Tennessee; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Hospice Care of Tennessee is seeking an Office Manager to coordinate all office activities and serve as HR designee. The role encompasses payroll, HR support, and supervision of Clinical Care Coordinators in a home care setting.

Requirements include hospice/home care experience and HCHB EMR knowledge. The position is in-person with travel up to 5%. Candidates should have strong MS Office/Google Drive skills and a background in healthcare administration.

Qualifications

• 3 years healthcare administrative experience; hospice experience preferred; supervisory role preferred
• Minimum of 1-year HR experience preferred
• HCHB EMR experience preferred; hospice/home care experience strongly preferred
• High School graduate; college degree in business preferred
• Fair Labor Standards Act understanding helpful
• MS Office and Google Drive familiarity

Responsibilities

• Supervise Clinical Care Coordinators and maintain clinical records per Medicare rules
• Communicate effectively with patients, families and staff
• Provide IT support; coordinate with 3rd party vendors for equipment
• Manage incoming/outgoing and interoffice mail
• Data entry in EMR and HRIS systems
• Prescreen and schedule interviews for hiring managers
• Coordinate background checks and drug screens with vendors
• Conduct new-hire orientations and maintain employee data
• Track renewal requirements and respond to HR/payroll inquiries
• Support Billing & Claims and assist with inservices
• Travel up to 5% as needed

Skills

Healthcare admin experience

HR experience

Supervisory experience

Education

High School diploma

Business-related degree preferred

Tools

HCHB EMR

MS Office

Google Drive

Job description

In Person Position.

MUST HAVE HOSPICE OF HOME CARE EXPERIENCE AND KNOWLEDGE OF HOMECARE HOME BASE EMR OR SIMILAR EMR

JOB DESCRIPTION SUMMARY

The Office Manager is responsible for coordinating all office activities. The Office Manager functions as the branch’s Human Resources Designee and is the initial point-of-contact pertaining to employee relations. The Office Manager performs payroll function and assists in the supervision of Clinical Care Coordinators.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• 1. Supervises the day-to-day functions of the Clinical Care Coordinator(s) to ensure the maintenance of clinical records in accordance with regulations of Medicare and the Policy and Procedure Manual
• 2. Communicates effectively with patients, families and staff
• 3. Provides IT support to include office equipment setup and trouble-shooting, coordinating with 3rd party vendors and office asset management (laptops, devices, phones, etc).
• 4. Manages incoming, outgoing and interoffice mail
• 5. Performs data entry in EMR and HRIS systems
• 6. Prescreens and schedules interviews for hiring managers
• 7. Coordinates prehire process to include background checks & drug screens with 3rd party vendors
• 8. Performs new-hire general orientation
• 9. Tracks and maintains employee renewable requirements
• 10. Address HR, benefits and payroll questions/concerns
• 11. Assists in patient and HR chart audits
• 12. Maintains accurate employee database
• 13. Processes bi-weekly payroll & hand checks as needed
• 14. Provides branch level payroll & HR support
• 15. Performs administrative duties to support Billing & Claims
• 16. Participates and facilitates inservices as needed
• 17. Performs other necessary functions/duties as assigned by the Executive Director and/or Human Resources Director
• 18. Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by the Executive Director, Clinical Director/Director of Patient Care Services and/or Human Resources Director.
• 19. Travel up to 5%

POSITION QUALIFICATIONS

• 1. High School graduate; college degree in business related field preferred
• 2. 3 years healthcare administrative experience; hospice experience preferred; previous experience in a supervisory role highly preferred
• 3. Minimum of 1-year HR experience is highly preferred
• 4. HCHB EMR experience highly preferred, Hospice or Home Care experience strongly preferred
• 5. Basic understanding of Fair Labor Standards Act
• 6. Working knowledge of MS Office Applications and Google Drive applications
• 7. Ability to establish and maintain effective working relationships
• 8. Ability to critically think and problem-solve
• 9. Ability to work under pressure and multi-task while meeting deadlines
• 10. Effective social interaction, communication and organizational skills
• 11. Personal car for travel and valid driver’s license
• 12. Carry personal auto liability insurance coverage