Hospice Branch Administrator

Graham Healthcare Group; Troy (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health and vision insurance

Dental insurance

PTO 15 days

401(k) & Pension with employer contrib

Education programs (Purdue & Kaplan)

Job summary

Graham Healthcare Group seeks a Hospice Branch Administrator to support branch operations, manage scheduling, and serve as the primary contact for incoming calls. This role coordinates respite referrals, prepares meeting materials, and ensures clear communication within the Hospice department while collaborating with the Hospice Scheduling Specialist.

Hours are Monday–Friday, 8 AM–5 PM, on-site. Benefits include medical, retirement, PTO, and education programs.

Qualifications

• High school diploma or GED; healthcare admin experience preferred.
• Healthcare/hospice administrative background is a plus.
• Strong organizational and communication skills; ability to handle sensitive information.

Responsibilities

• Act as the primary contact for branch-specific calls and scheduling inquiries.
• Coordinate referrals and document flow for same-day or next-day respite and transfers.
• Support branch operations by preparing materials and communicating with staff and facilities.
• Update end-of-day reports and ensure triage information is shared with after-hours teams.

Skills

Highly organized

Excellent communication

Multitasking

Team collaboration

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Compensation: $19.00 - $23.00.

The base compensation range for this role is fixed, with a maximum cap of $23.00. We want to be transparent about this as we continue discussions.

Hours: Monday-Friday, 8AM - 5PM, On-Site

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution.

PTO: 15 Days

Graham Healthcare Group is seeking a Hospice Branch Administrator who plays a vital role in supporting branch operations by managing scheduling and communication tasks, serving as the primary contact for incoming calls, and assisting patients, families, facility partners, and staff with scheduling inquiries. Responsibilities include coordinating respite referral documentation, preparing and distributing meeting materials, and ensuring effective communication within the Hospice department while collaborating with the Hospice Scheduling Specialist.

Hospice Branch Administrator Responsibilities:

• Act as the primary contact for branch-specific calls, addressing inquiries and resolving scheduling needs
• Support seamless coordination within the branch and with Hospice Scheduling Specialists
• Work with branch staff to ensure operational flow and support patient care coordination
• Collect and send necessary documentation to process same-day or next-day respite and travel transfers, ensuring clarity and accuracy for seamless referrals
• In instances where BI automation encounters issues, manually fax scheduling documents approved by the direct leader
• Order and manage office supplies, ensuring all approved materials are readily available for Hospice branch operations
• Maintain the mail process within the Hospice department, ensuring timely distribution and processing of all correspondence
• Inform Facility Management of any broken office equipment in the Hospice Department
• Support the preparation of branch meetings by printing and organizing documents, while also remaining available for phone duties
• Responsible for updating and preparing the end-of-day report according to the company-approved template, ensuring essential field and triage information is communicated to the after-hours and weekend teams

Hospice Branch Administrator Qualifications:

• High school diploma or GED equivalent; further education or certification in healthcare administration preferred
• Proven experience in administrative roles within healthcare, particularly in hospice or similar settings
• Strong organizational skills with the ability to manage multiple tasks and responsibilities simultaneously
• Proficient in Microsoft Office applications and capable of adapting to new software platforms
• Excellent communication skills and the ability to work collaboratively with a diverse team
• Committed to maintaining confidentiality and professionalism in handling sensitive information

Join Graham Healthcare Group and enjoy the following benefits:

• Health and Welfare Benefits:Variousmedical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages: 15 days PTOthat grows with yourtenure, 6 paidholidays, 1personal day.
• Retirement: Save for your future with our company offered 401k planand pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 90% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.