Hose Tech CSR

Hydraulic Controls, Inc.; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Hydraulic Controls, Inc. is seeking a dedicated Customer Service Representative based in Phoenix, Arizona. The role involves assisting customers with selecting the best hose, fitting, or tubing products, fabricating high-quality assemblies, and ensuring a clean and organized work environment.

The ideal candidate will have strong customer service skills, experience with measuring tools, and a commitment to safety and quality. Opportunities for growth within a company with a reputable 60-year history are available.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of related experience preferred.
• Proficiency in using hand tools and power equipment.

Responsibilities

• Provide customer service in person and assist with product selection.
• Fabricate hose and tubing assemblies according to specifications.
• Perform quality checks and testing on finished assemblies.

Skills

Customer service skills

Proficiency using measuring tools

Proficiency using hand tools

Soldering and brazing techniques

Data entry accuracy

Bilingual skills

Education

High School diploma or equivalent

Tools

TruLinX

Tape measure

Calipers

Job description

Hydraulic Controls, Inc. is a premier fluid power distributor with territories throughout the Western United States. Our Employee-Owners, along with our quality suppliers, have built our 60‑year‑strong reputation on ethical business practices, value‑added customer service and local inventory.

Summary

Provides customer service in person, both internally and externally, assisting customers with selecting the best hose, fitting, or tubing product for their application. Fabricates finished hose and tube assemblies. Maintains hose area tools and equipment. Assists with warehouse functions.

Duties And Responsibilities

• Greets customers in person providing excellent service with hose, fittings, tubing and related products.
• Fabricates hose and tubing assemblies according to specification, creating high quality and safe products.
• Performs quality checks and testing on finished assemblies when required.
• Pulls hose, fitting, and tubing products as required to complete customer orders.
• Accurately enters and processes quotes and sales orders into Trulinx.
• Maintains hose assembly area: ensures a clean, organized, and safe environment.
• Maintains hose and tubing equipment, ensuring regular maintenance is performed and reporting any irregularities to supervisor immediately.
• Occasionally and with direction, removes, replaces, and installs finished hose and tubing assemblies on equipment.
• Is prepared to work overtime when required.
• Assists other departments with pulling orders or general customer service when required.
• Participates in all company/department safety and training programs.

Qualifications

• High School diploma or equivalent and preferably one to two years of related experience.
• Good customer service skills; customer service experience preferred.
• Proficiency using measuring tools, both imperial and metric, including tape measure and calipers.
• Proficiency using hand tools and, with training, hose and tubing power equipment.
• Proficiency with soldering and brazing techniques, with training, using oxygen and acetylene torches for both steel and aluminum applications.
• Ability to manage priorities and workflow, ability to follow up on tasks independently.
• Solid oral communication skills.
• Accurate data entry.
• Attention to detail and commitment to following proper procedures and company safety policies.
• Knowledge of warehouse operations best practices.
• Commitment to excellence and high standards.
• Proficiency in TruLinX.
• Positive and cooperative attitude that contributes to HCI’s employee‑owner culture and shared responsibility at all levels for our company’s success.
• Bilingual skills a plus.

Competencies

• Ethics—Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Quality—Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity—Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security—Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Dependability—Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notices appropriate person with an alternate plan.

Physical Demands And Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Continually required to talk or hear.
• Continually required to wear personal protective equipment including safety boots and safety classes.
• Frequently required to utilize hand tools and operate power equipment.
• Frequently required to utilize visual acuity to read and/or use a keyboard, tools, and equipment.
• Occasionally required to lift/push/carry items less than 50 pounds.
• Required to request warehouse assistance to lift any product over 50 pounds.
• General environment is shop/warehouse with brief periods in office.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.