Customer Success Executive (Honolulu, HI)

Philips; United States; Remote; USD 123.000 - 195.000; Vollzeit

Benefits dieser Stelle

PTO and time off

401k with match

HSA with company contribution

Stock purchase plan

Education reimbursement

Zusammenfassung

Philips seeks a Customer Success Executive in Honolulu, HI to manage the full lifecycle of strategic partnerships within the Hospital Patient Monitoring ecosystem. You will drive adoption, clinical and operational improvements, and expand Philips' presence by aligning customer objectives with the enterprise portfolio.

You will work with cross-functional teams including Sales, Services, and Solutions & Delivery to ensure seamless project delivery, renewals and growth of existing agreements, while

Qualifikationen

• 5+ years in strategic Customer Relationship Management, Customer Success, or related field.
• Experience in hospital healthcare or med device industries required.
• Ability to influence executives and present KPIs to leadership.

Aufgaben

• Oversee full lifecycle of strategy, execution, adoption, and value delivery for long-term partnerships in Hospital Patient Monitoring (HPM).
• Drive clinical, operational and financial improvements with stakeholders across clinical, operational, technical, and executive domains.
• Collaborate with Sales, Services, and Solutions & Delivery teams to guarantee project delivery and renewals.

Kenntnisse

Executive leadership

Strategic mindset

Cross-functional leadership

CRM (Salesforce)

Gainsight certification

Ausbildung

Bachelor's or Master's degree

Tools

Salesforce

Gainsight

Jobbeschreibung

Customer Success Executive (Honolulu, HI)

Job Description

Your role: Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components. Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account. Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption. Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

You're the right fit if:

You've acquired 5+ years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or similar. Hospital healthcare or med device industry experience is required. Your skills include: Strong executive influence, a strategic mindset and cross-functional leadership, both internally and externally. Knowledge of tools such as Salesforce to evaluate, manage and present KPIs and success planning out to leadership. A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred. You have a bachelor's or master's degree (or equivalent) or 9 + years of above-related experience. A current Gainsight certification is a plus. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You're an excellent written and verbal communicator, with proficiency in developing presentations and reports.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. 50-75% of local travel is to be expected.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in HI is $123,000 to $195,000. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Honolulu, HI.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Equal Employment Opportunity

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights.