Honda Service Advisor

The Pecheles Automotive Group; New Bern (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K Plan with generous employer match

Paid time off and vacation (Earn 3 PAi

REAL Career opportunities and growth

Employee vehicle purchase plans

Family owned and operated.

Long term job security

Discounts on products and services

Service Center Closed Saturdays & 

Job summary

The Pecheles Automotive Group's Pecheles Honda is seeking a Service Advisor to support a busy service department in New Bern, NC. The role works closely with the Service Manager to deliver exceptional customer experiences and requires prior automotive experience, strong customer service skills, and the ability to thrive in a fast-paced environment.

This weekend-off position offers a growth‑oriented environment with benefits including medical and dental insurance, a 401K plan with employer match,

Qualifications

• Strong organizational and customer-service skills.
• Able to manage multiple priorities in a busy shop.
• Excellent communication with customers and technicians.
• Professional appearance and demeanor.
• Willing to undergo pre-employment background check and drug screen.

Responsibilities

• Works with customers and technicians to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customers.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Skills

Organized personality

Excellent communication

Time management

Team leadership

Professional appearance

Background check & drug screen

Job description

Honda Service Advisor (Weekends Off!)

Pecheles Honda is GROWING! We are currently seeking an Service Advisor to support our busy Service Department.

This position will work closely with the Service Manager, to deliver exceptional customer experiences. The ideal candidate will have prior automotive experience, strong customer service skills, and the ability to thrive in a fast-paced service environment.

Candidates should be comfortable working directly with customers, handling multiple priorities, and contributing to a team-oriented atmosphere. Strong communication and organizational skills are essential for success in this role.

Our Service Center operates Monday through Friday between 7:30AM and 6PM. If you are looking to grow your career with a well-established and expanding automotive organization, we encourage you to apply.

What We Offer

• Medical, Dental, & Vision Insurance
• 401K Plan with generous employer match (early enrollment available)
• Paid time off and vacation (Earn 3 days PAID vacation after just 6 months!)
• REAL Career opportunities and growth options
• Employee vehicle purchase plans
• Family owned and operated.
• Long term job security
• Discounts on products and services
• Service Center Closed Saturdays & Sundays

Duties and Responsibilities

• Works with customers and technicians to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customers.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills, including a commitment to attendance and punctuality.
• Fantastic communication skills.
• Professional, well-groomed personal appearance.
• Valid Driver's License; Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.