Honda Automotive Service Advisor

Hendrick Automotive Group; Charlotte (NC); On-site; USD 45,000 - 80,000; Full time

Job summary

A leading automotive service provider seeks a Honda Automotive Service Advisor in Charlotte, NC. The ideal candidate will excel in customer service with a solid knowledge of the automotive industry, ensuring high levels of customer satisfaction. This role involves scheduling appointments, advising customers on services, and providing accurate repair estimates, while advocating the company's values of integrity and continuous improvement.

Qualifications

• 3 years of experience as a Service Advisor preferred.
• Valid driver's license required.
• Working knowledge of mechanical vehicle operations.

Responsibilities

• Guide customers through the maintenance and repair process.
• Compute costs for replacement parts and labor.
• Schedule service appointments and maintain a clean work area.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Mechanics knowledge

Microsoft Office

Education

College degree or equivalent

Job description

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Hendrick Automotive Group is seeking a Service Advisor with experience in guiding customers through the maintenance and repair process. An ideal candidate should have knowledge in the automotive industry to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Job Responsibilities include working with customer and technician to identify required maintenance, advising customers on necessary and recommended services, offering additional services and repairs to customers, computing cost of replacement parts and labor, estimating cost of repairs, entering itemized estimates on service orders and explaining them to customers, scheduling appointments, maintaining CSI at or above company standards, maintaining an organized, clean and safe work area, participating in required training, recording hours worked accurately, following safeguards rules and regulations, demonstrating company core values, complying with company policies and procedures, observing all safety rules and regulations, and other duties as assigned. Job Qualifications include a valid driver's license, college degree or equivalent, 3 years of Service Advisor experience preferably in a dealership, working knowledge of mechanical operations of vehicles, excellent interpersonal, customer service, and organizational skills. Skills requirements include intermediate skills in Microsoft Office and knowledge of Dealership Management System and other web-based applications. Communication skills require ability to understand and follow instructions and communicate effectively with customers and personnel. Attendance expectations require regular and predictable in-person attendance with scheduled shifts typically 5 days per week, Monday-Saturday, possibly including holidays. Physical demands include talking, hearing, standing, walking, sitting, and possible exposure to loud noise, vibration, exhaust fumes, and other service repair conditions. Environment demands include working in the service area, conducting road tests, inspecting vehicles, and frequent movement around the service department. Verbal and writing ability includes reading and comprehending instructions and effectively presenting information. Math ability includes basic arithmetic. Reasoning ability includes applying common sense and dealing with standardized situations. The company core values include servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and commitment to continuous improvement. The job description is subject to revision and other duties may be assigned. Hendrick is an Equal Opportunity employer encouraging minorities, women, veterans, and individuals with disabilities to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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