Homeowner Services Coordinator

Iowa Valley Habitat for Humanity

Iowa City (IA)

On-site

USD 47,500

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

A community-focused nonprofit organization is seeking a Homeowner Services Coordinator to manage the application process for low-income homebuyers in Iowa City. The role includes supporting applicants, coordinating with partners, and ensuring compliance with homeowner program standards. Ideal candidates will have strong writing skills, attention to detail, and the ability to work collaboratively. This full-time position offers a competitive salary of $47,500 annually plus benefits.

Qualifications

Eager to learn and collaborate on various projects.
Willingness to accept challenges and meet deadlines.
Ability to work independently and in teams.

Responsibilities

Manage homeowner application process and respond to inquiries.
Lead Homeowner Services Committee and coordinate meetings.
Support outreach team by meeting with future homebuyers.

Skills

Attention to detail

Professional writing

Microsoft Office

Interpersonal skills

Project management

Education

High school diploma or equivalent

Job description

Call for Resumes: Iowa Valley Habitat for Humanity Homeowner Services Coordinator

Status: Full-Time- 40 hours per week (Monday-Friday) including some weekend and evening engagements

FSLA Status: Exempt

Salary: $47,500 annually + benefit allowance + paid time off

Please send resumes and cover letter with the job title in the subject line to: employment@iowavalleyhabitat.org

Position Summary

Support Iowa Valley Habitat for Humanity’s mission to build, repair, and sell homes by providing critical support, resources, and information for low-income applicants, homebuyers, and homeowners.

Key Responsibilities

Manage homeowner application process including responding to questions, verifying income, evaluating applications, preparing reports for the IVHFH Board of Directors, and coordinating with applicants on site visits.
Meet Habitat for Humanity International standards and ensure IVHFH is compliant with fair housing and fair lending laws.
Convene and lead Homeowner Services Committee by setting meeting times, preparing and delivering meeting packets, and completing action items following meetings.
Orient and support applicants and future homebuyers on requirements for IVHFH’s Homeownership Program, including explaining requirements to remain in strong financial position, sweat equity and partnership expectations, and recording updated financial information.
Deliver regular communications to homeowners and clients including formal letters, maintenance reminders, and resources available for low-income households.
Collaborate with staff, members of the IVHFH Board of Directors, and community partners to support unique needs of IVHFH homeowners.
Assist Executive Director by coordinating with homebuyers, financing partners, and legal offices during closing process.
Support outreach team by coordinating meetings with future homebuyers and IVHFH staff.
Collaborate with IVHFH staff, members of the board of directors, and committee volunteers to pursue strategic plan objectives.
IVHFH is a small nonprofit organization and other roles and responsibilities will be required.

Knowledge, Skills, and Abilities

Demonstrate exceptional attention to detail.
Willingness to accept challenges, eagerness to learn, work in collaboration, and take ownership of various projects.
Skilled in professional writing with a focus on clarity. Strong proofreading and editing capabilities.
Working knowledge of Microsoft Office suite.
Meticulous administration with excellent organizing skills.
Complete Qualified Loan Originator training within 30 days of hire.
Knowledge of social media platforms and ability to integrate social media with communications.
Embrace and celebrate the unique backgrounds, skills, challenges, and strengths of IVHFH homebuyers.
Ability to meet deadlines, multitask, and coordinate, track, and prioritize multiple projects or tasks simultaneously.
Ability to build rapport and maintain relationships with IVHFH’s applicants, buyers, and homeowners.
Strong interpersonal skills and ability to collaborate with staff, volunteers, and homeowners.
Compassionate and culturally responsive with the ability to respectfully engage in well-considered discussions with groups from a variety of backgrounds and lived experiences.
Demonstrated project management skills: organized, collaborative, thorough, and flexible.
Ability to work independently but also to join others and collaborate in a team.
Comfortable receiving open and honest feedback and willingness to make necessary changes to meet project expectations.
Hold a valid driver's license and ability to travel in the surrounding geographic area.
Ability to work flexible hours including occasional evenings and weekends, when needed.
Ability to speak Spanish, Arabic, French, or Swahili preferred, but not required.

Education and Experience

High school diploma or equivalent required.
Higher education preferred, but not required.
Relevant experiences in serving vulnerable populations and/or loan origination.

EEO and Applicant Instructions

Iowa Valley Habitat for Humanity is firmly committed to a policy of equal employment opportunity (EEO) in recruitment, hiring, training, and promotion of persons based on merit, qualifications, and competence. Employment decisions and practices shall not be influenced by race, color, sex, sexual orientation, national origin, age, religion, handicap, or any other characteristic protected by law. It is IVHFH’s policy to provide an environment free of unlawful harassment of any kind.

Job Type: Full-time

Pay: $47,500.00 per year