Homeowner Experience Lead — Service & Quality

PulteGroup; Jacksonville (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

PulteGroup is seeking a customer-focused professional to join our on-site service team. You will perform homeowner assessments, coordinate with vendors, and ensure quality before home delivery.

A background in construction and strong communication will help you excel in this role. With 2-4 years of relevant experience and a commitment to exceptional customer service, you will build relationships with homeowners, manage field trades, and support continuous improvement in service delivery across

Qualifications

• Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types.
• Basic construction skills and knowledge.
• Excellent communication and listening skills.

Responsibilities

• Conduct in-person homeowner assessments on an as-needed basis.
• Determine if a corrective work order is needed and lead root-cause analysis.
• Schedule, organize, and execute service work through vendors with the Customer Care Coordinator.
• Manage trades to completion of service requests to customer satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs) as requested.
• Establish and maintain positive customer relationships and ensure build quality before delivery.

Skills

Customer service

Construction basics

Communication skills

Education

University degree or equivalent experience

Job description

PulteGroup is seeking a customer-focused professional to join our on-site service team. You will perform homeowner assessments, coordinate with vendors, and ensure quality before home delivery.

A background in construction and strong communication will help you excel in this role. With 2-4 years of relevant experience and a commitment to exceptional customer service, you will build relationships with homeowners, manage field trades, and support continuous improvement in service delivery across